It was wonderful. Our first purchase of a leather sofa was very easy. The sofa is wonderful. My husband liked and still likes it so much that we had to have one cushion re stuffed because that was the only piece of furniture he sat on. The leather sofa co. did that for us. We went back last month and ordered the chair to match and an ottoman. They arrived at our home a day early. We were called to ask what day and time to deliver the above items. They were right on time in fact a few minutes early. They set the furniture right where we ask them. The delivery men were very professional and helpful. I do not know how the service could be improved, it was a great experience. We recommend them to everyone.
-S.D. Garland. 06/30/2017
Overall, we had a good experience. I'm not convinced (yet) that the cost vs. value of the new leather couch is justified, but we made it work. Probably not for everyone. Carl is very knowledgeable of his products. Always available and willing to listen. Thank you!!! We love our couch. The delivery was good, but was surprised we had to replace one of the legs due to scratches, etc. Why did we have to find this? Also, we had several marks/scratches in our front door entryway to get into the home. Lastly, we noticed a flaw behind one of the arms but your service technician was quick to come on-site and resolve. So, that part of the service was very good.
-D.T. Frisco 06/30/2017
-T.A. Dallas 06/26/2017
The sofa we purchased is beautiful and we were very pleased with the service in the store.
-B.M. Dallas 06/23/2017
We had a wonderful experience with everyone that we met and worked with. You have a quality product and great people selling it. We will surely purchase from you in the future.
-P.C. Fort Worth 06/23/2017
It was good. The couch came a lot faster than the original estimate. It worked out, but it could have been a problem.
-T.M. Southlake 06/18/2017
Our first store visit was with Rick Neverdousky who explained & described the products satisfactorily. Order was placed with Kelly (I think).
-D.M. Richardson 06/15/2017
Chris Haley was helpful and very professional. Really helped us refine our choice and make a final decision. Great experience in buying a new leather sofa!
-S.A. Dallas 06/15/2017
-N.N. McKinney 06/12/2017
The experience was very pleasant. Jamie was thorough and pleasant. He readily answered all questions. We visited on a Friday and returned the following Saturday to make our purchase.
-B.Z. Carrollton 05/22/2017
Mr. Shires was very friendly and patient helping us choose the color of our leather. Taking the pelt(s) off and laying it on the furniture we chose to purchase. We are mentioning to our friends about how pleasurable our experience was at the store.
-D.O. Azle 05/22/2017
It was absolutely wonderful. We had seen the Dallas store but did not have time to visit. We viewed your website and determined that we might be able to find just what we were looking for. On the day we were going to go to the store, I just happened to check for other locations and realized that the Alliance area location was closer for us. Richard was very helpful and we were able to find just what we were looking for. I was surprised that a custom order would only take about three weeks. However, I was even more pleasantly surprised when we actually got the coach within two weeks! We are very pleased with a great couch and a wonderful experience! Will certainly recommend to friends.
-A.C. Weatherford 05/22/2017
-B.R. Melissa 05/18/2017
They guys were great but they did show up 3 hours early without calling. I was on a conference call for work & still in my PJs.
-L.B. Celina 05/18/2017
Who doesn't love quality leather furniture? I enjoy shopping in the store, even when I don't need anything. And I couldn't wait for the chance to "need" a new leather couch! I visited the actual model in North Dallas, but ordered from Mitch in Lewisville, because he always has an engaging manner, even if I'm not buying that day. The delivery man, "Hawk" is an exceptional employee and stellar representative of the company. I would be tempted to say, "Offer THAT guy a promotion!", but it would be a shame to take your best rep out of circulation. So, just pay him more, to encourage him!
-M.S. Denton 05/16/2017
The delivery people were very professional and friendly. Overall it was a great experience. Michael was very helpful in taking our order, he explained everything. We asked about putting felt sliders on the legs since we have wood floors, he said he would check into it & let us know. As with most stores, I never expected a call back, but lo & behold, he did check into it & called us back. I was astounded, that's really unusual.
-D.S. Plano 05/03/2017
Perfect, friendly, high quality, no complaints
-H.O. Colleyville 04/29/2017
We purchased a leather couch from you all in 2014. We are very pleased with the couch and the service at the time so when we were ready to purchase again, it was just a matter of visiting the store and then picking out what we liked. Jamie was very helpful without being intrusive as we looked.
-K.M. Dallas 04/28/2017
Everyone at the store was wonderful. We took our time and picked our leather samples, looked at all the styles, talked with the staff and had a really nice experience. I took the samples home, picked my leather and called Michael Coupland back to order my sofa. The next day, I changed my mind about my sofa choice and Michael was very nice about changing my style. I took delivery yesterday and couldn't be happier. Thanks Leather Sofa Co.
-F.R. McKinney 04/28/2017
Nice. No problem.
-A.M. Dallas 04/28/2017
Actually, we worked with three salesmen: Carl was our original sales person we worked with. On our third visit to pick a color for the recliner Carl had the day off. Jamie was very helpful with recommending the color we chose. After putting down the initial purchase deposit I returned a month later to make another payment before delivery and finance the balance with Wells Fargo. I was told Carl had been transferred to another store. Chris was very helpful with those final transactions before delivery. The crew for Vintage Delivery was prompt, courteous and efficient. Overall the experience was very good with no problems.
-T.W. Carrollton 04/27/2017
Rob was very professional and friendly.
-H.M. Flower Mound 04/18/2017
Visiting the store, seeing how the furniture is made gives you a confidence knowing you will have a good piece for a lifetime. Picking which style and color is very intimidating, but Mitch showed us different things on the monitor that best suited us! The delivery was in the window we were advised. Movers took great care getting the sofa in the house thru doorways. I was impressed with the wrapping of the sofa. Movers took off wrapping and disposed of it themselves! The minute it was in place I knew it was what I had always wanted. The color and styling and the Quality are exactly what I wished for. The smell is an added bonus! It is a beautiful piece of furniture that will give us many years of comfort.
-D.H. Lubbock 04/17/2017
Love the product and the service. Follow up service is fantastic.
-B.I. Prosper 04/12/2017
We had a really great experience. The salesperson was knowledgeable, helpful, and polite. We love our couch....but we need to speak with someone as it is MUCH higher off the ground than the one we tried in the store. I am 5'4" with back problems so fit was very important to us. Even my husband, who is 6' can not touch the floor. Other than that, we love the couch.
-R.P. Arlington 04/10/2017
Our experience was fantastic! Michael and his associate were very knowledgeable about the product, parient, personable and just friendly. We didn't feel pressured during our visits and we would return and definitely recommend the store to our friends. When we received our furniture, we were called to schedule delivery, they arrived in the small delivery window time frame, and the guys were very careful with our new furniture, as well as the belongings in the house. The furniture we purchased is absolutely beautiful!! And the comfort... 15 out of 10! We are extremely pleased with the entire experience!
-D.G. Little Elm 04/10/2017
Beautiful furniture, exactly as ordered.
-C.M. Trophy Club 04/10/2017
It was great.
-B.B. Frisco 04/09/2017
Great product, beautiful design and delivery was nicely done!
-C.H. Frisco 04/03/2017
This store as well as the delivery guys were the greatest! I could not be happier with the service and the product. The more I have the furniture in my house, the more I love it. Britney is amazing; she is patient (with my several schedule changes) and professional. My saleman was so knowledgeable and gave me important information I didn't even know I needed to make the decision. The delivery guys had a tough job getting the furniture into my house (not because of them but because of my house) and they were GREAT. This is the first time in my entire life (68 years old) that I have bought leather furniture. I have 5 dogs, and always thought leather was a bad idea for dogs. No. It is perfect and I'll never have fabric again. I'm extremely pleased and tell all my friends and relatives about your business.
-T.A. Carrollton 03/31/2017
Beautiful sofa! Kelly was very good!
-L.Z. Allen 03/31/2017
We really like our new furniture and all the options that were available to us. I don't think Michael was the most proficient salesperson, but he was certainly courteous and helpful. I've already recommended the store to a few friends, but I think y'all could improve if seat cushion softness was better discussed/offered.
-L.M. Double Oak 03/28/2017
My experience with the leather sofa company was wonderful, Michael happily answered all our questions and explained the benefits and value of what we were getting. I will confidently recommend the leather sofa co to all my friends and family.
-C.C. Arlington 03/27/2017
Excellent. This is the second sectional I have purchased from Leather Sofa Store and will be a lifelong customer. Rick, your salesman was extremely helpful and knowledgeable. I highly recommend your store.
-C.S. Lucas 03/27/2017
Fantastic. We are very pleased with the quality and comfort of our sofa. And it looks great in our home! The sales experience was also outstanding. Kelly was informative and knowledgeable but didn't pressure us at all. We felt very comfortable with our purchase.
-J.D. McKinney 03/23/2017
Very Good. Give you guys an A.
-J.D. Plano 03/20/2017
It has been a great experience thus far! We absolutely LOVE the couch! That said, one of the power recliners has stopped working within the first few days of delivery. I called the store this past weekend and they were very helpful. They said that a repair technician would call me either Monday or Tuesday to schedule a repair service. Assuming the repair process will be as efficient and positive as the overall sale/delivery, I will be completely happy with my whole experience!
-R.S. Prosper 03/13/2017
My Mother loves her new furniture. Gary was very patient with her In selecting the leather and Sofa, Wing Back Chair, and ottoman. I would recommend The Leather Sofa Co. In addition, the gentlemen that delivered the furniture were very courteous, as well as punctual. Overall, my experience was great.
-T.D. Lewisville 03/06/2017
Mr. Shires was absolutely amazing. He personalized my preferences to a set I had never considered and it is perfect in every way. The product is remarkable and his salesmanship stellar. Will be back for more pieces soon.
-L.E. Saginaw 03/04/2017
Great customer service. Beautiful furniture. We would definitely recommend this store to our family and friends.
-L.A. Corinth 03/03/2017
Excellent service, from the sales side down to delivery!
-P.C. Dallas 03/03/2017
Very customer oriented experience. Would recommend to anyone and will return for any future furniture purchases.
-V.N. Fort Worth 03/02/2017
It was fantastic! We have been spreading the word about how great your services are.
-A.H. Corinth 03/01/2017
Very satisfied from start to finish!!!
-K.D. Dallas 02/27/2017
Carl was very knowledgeable and thorough and helped us incredibly with our selection. We were looking for a very specific size and he know his inventory very well.
-K.K. Heath 02/27/2017
I am a repeat buyer from LSC and do appreciate the quality and value of your product.
-J.S. Frisco 02/27/2017
We could not be more pleased with the customer service and the final product we received. We will never shop anywhere else for our leather furniture. I will happily refer this store and Carl and Jamie for all my friends and family. Very Thankful to them both.
-L.M. Wylie 02/27/2017
Listen, you guys are AMAZING!!!!! Not only were couches finished 3 weeks early, you guys notified me, notified me day before delivery, notified me that morning that you were gonna be a bit early. They are the most BEEEYYYYOOOTIFUL black leather couches I have ever seen for this price. I cannot remember a time in the last 50 years where I was so satisfied, so HAPPY. I am telling everyone. The delivery guys figured out how to get the 2 couches through tight hallways, (and let me tell you, I was sweating bullets over that one...measured and re-measured.) I thought we would have to knock out brick walls.
-N.C. Southlake 02/27/2017
Brittany called us the day before delivery to arrange it, however we're not sure that's the same as "a call from the store the day before delivery"? Our sales rep, Richard Shires was extremely helpful and informative in regards to our furniture investment! We really appreciated the manner in which our sofa & recliner were protected & delivered to our home. We've only had them for a couple of days, but are most definitely delighted we made this purchase! We're hoping to enjoy them for years to come.
-B.G. Rhome 02/25/2017
Always enjoy the friendly salespeople. The furniture quality is amazing which is why this is our 3rd purchase over the last 10 years
-C.R. Coppell 02/24/2017
Salesperson was awesome. He helped us see the benefits of the couch. Thank you!
-K.S. Plano 02/23/2017
Phillip was very helpful in making sure my wife and I got exactly what we wanted. We had browsed around at other furniture stores, and were very impressed with the customer service at Leather Sofa Co. and the quality and craftsmanship of its products. Very happy with our purchase.
-J.B. The Colony 02/23/2017
Rick was great about showing me styles and leathers. I cannot remember the name of the guy I actually ordered from, but he was great, too! He helped me with the nail heads. The finished product is so beautiful!! Also, the delivery process was excellent! I appreciated the good communication. I will definitely recommend your company!
-D.C. McKinney 02/18/2017
Thanks for all great service. Love ? the sofas.
-B.S. Grapevine 02/17/2017
I was very impressed with your store and selection. My wife and I visited most of the other "traditional" furniture stores (Bassett, Ethan Allen, Haverty's etc...). We had grown weary of shopping around when your company was mentioned by a friend. Our salesperson Gary was very helpful and knowledgeable and we made the purchase the same visit. I will definitely recommend your company if any of my friends want to buy furniture in the future.
-M.N. Keller 02/17/2017
-J.M. Highland Village 02/13/2017
-B.C. Rowlett 02/12/2017
Helpful service, good quality product locally made. Fast deliver.
-W.S. Denton 02/10/2017
This was one of the easiest custom furniture jobs I have ever been a part of. My mother was an interior designer for years. I was always able to order from Decorative Center showrooms. The time promised was never accurate and there was generally a very long wait. The delivery or pick up was more of a hassle as well. I will recommend Leather Sofa Co to anyone I know in the market for a new sofa! Great job!
-C.L. Highland Village 02/09/2017
-S.M. Fort Worth 02/07/2017
Absolutely love Philip. Very knowledgeable. So patient with me every time I changed my mind on style & color. Finally found what we absolutely love. After delivery recliner motor was working but after two times it stopped. My husband found it unplugged from the motor.
-R.M. Plano 02/07/2017
Rob Herman was great to work with. furniture was delivered 2/3/2017 ahead of schedule. very happy in the quality and craftsmanship of the sofa/chaise.
-W.E. Roanoke 02/06/2017
We loved the interaction with salesmen. There was no pressure, simply facts about the different grades of leather. Scheduling delivery was quick and easy and the delivery team was awesome . Very satisfying experience; will recommend highly?
-T.B. Rockwall 02/04/2017
This is my second purchase from The Leather Sofa Co. In addition to a quality product, I have enjoyed working with the sales personnel to design the product. The follow through to delivery and afterwards is exceptional.
-J.B. Shady Shores 02/02/2017
Excellent. We never shop at the leather sofa company before and really enjoyed the experience. Rob was amazing. We came to the store three different times on the same day and he was always able to help us. Very professional and very helpful I would. We would definitely recommend to friends and family
-J.H. Arlington 01/31/2017
The guys were great! and the product sells itself!!! We will definitely love our sofa for a long time and possibly buy other piece from yall as well! Customer service was great, speed of build was spot on, and we are SO HAPPY with our leather sofa! Thank you very much :)
-S.M. Dallas 01/31/2017
It was awesome.
-M.B. Frisco 01/30/2017
Salesman Rob Herman was fantastic. No pressure, answered all our questions, gave us suggestions regarding selection of sofa, chair, leather etc. We shopped several furniture stores before visiting The Leather Sofa Company. Our furniture is the best looking and finest quality that we saw anywhere!
-W.S. Bedford 01/26/2017
Chris was great to work with and he was very patient as I was having trouble deciding on color and size.
-L.C. Cedar Hill 01/26/2017
Very pleasant and informative. The delivery was on time and well done. We are pleased with quality and comfort of all the pieces. Michael was very knowledgeable.
-M.S. Colleyville 01/20/2017
Great experience. Easy and timely. Love our new sofa! Will return for matching chairs.
-A.H. Frisco 01/19/2017
The overall experience was quite satisfactory. Since we have been doing suit shopping lately, I am not sure that we spoke to the same person on both of our visits,
-J.H. Frisco 01/16/2017
Our overall experience was great.
-D.D. Fort Worth 01/14/2017
Overall experience was great!! Delivery team was nice and professional.
-C.L. Trophy Club 01/14/2017
It was great!! I am recommending it to my sister who is looking for a new couch
-M.C. Fort Worth 01/13/2017
Top quality items - Vintage Delivery was amazing - in-store experience was amazing - would refer friends and family to your store!
-T.W. Fort Worth 01/10/2017
Very good - Carl provided very good customer service and we love our furniture.
-P.C. Dallas 12/24/2016
We loved it and got exactly what we wanted. Jamie was very helpful and took a lot of time to help us wade through the options. So we had some fun with it too. We will definitely be a repeat customer and will tell our friends.
-K.B. Dallas 12/23/2016
Overall an excellent experience and we love the furniture. Thank You
-T.J. Dallas 12/22/2016
We liked being able to take home samples of the leather to see how it would look in our family room. Chris was patient and listened to what we wanted in the look/details of our sofas. He made himself available after hours via text, and email which was also helpful.
-A.C. Dallas 12/22/2016
-G.P. Dallas 12/21/2016
Kelly was awesome. But more importantly, the delivery guys (Hawk and his second guy), were awesome. They did a great job taking great care to ensure our new purchase and home were protected during the deliver. No damage! We have made a number of purchases from others which were not so pleasant but the deliveries from this team were awesome! Happy Holidays and thank you!
-J.K.W. Allen 12/21/2016
Jamie was great to work with. He was patient while we were making the purchase decision. He communicated well with us.
-E.A. Dallas 12/20/2016
Great selection, Carl was very helpful, great service.
-S.R. Plano 12/17/2016
I was very satisfied with my experience in the showroom, the arrangements for delivery, and my recliner. I will purchase from Leather Sofa Co. again.
-L.G. Lewisville 12/16/2016
Marc was great. No pressure, but knowledgeable. He let us know the pros and cons of everything. Although it's only been a week, we're happy.
-M.A. Colleyville 12/15/2016
Very satisfied but even more with Britney. In an email she sent to me she addressed it to myself and future Mrs. Trumphour. She remembered my fiance from a previous conversation we had. It's customer service like that that sets your business apart from everyone else because of individuals like her. Don't let her ever go.
-J.T. Plano 12/14/2016
Wonderful in every way! I now have my dream furniture and my husband has a recliner he loves! Carl was amazing as was our delivery men! I will recommend your company every chance I get!
-S.F. Flower Mound 12/12/2016
Excellent service. Will certainly come back for more furniture when needed.
-W.T. N Richland Hills 12/09/2016
Richard was awesome and took really good care of us! His recommendations were spot on and we never felt any sales pressure from him. He was great with our kids too, he made them feel they were part of the buying experience. Love our new couches!! Will definitely recommend the Leather Sofa Company and Richard to family and friends.
-M.O. Justin 12/09/2016
Exceptional!! Carl at the Inwood store was extremely helpful in explaining our options and working with us for our final selection. Brittany was also exceptional in arranging for storage and final delivery. The delivery personnel were professional and efficient. We LOVE our new couch and love seat and the above and beyond service we received from Carl, Brittany and the delivery crew.
-I.W. Frisco 12/06/2016
Excellent service. Gary was just great! Highly recommended.
-A.L. Frisco 12/05/2016
Very good we're repeat customers and received good service and a great product both times !!!
-J.H. Garland 12/05/2016
-T.S. Carrollton 12/02/2016
Very good experience with Marc and at the warehouse which we visited first. We are a little concerned with the firmness of the cushions and height of the pieces; plan to try to cut an inch or so off the legs to make them shorter.
-D.B. Dallas 12/02/2016
We were allowed to place the order on "lay-away" and pay it out. As teachers (poor) we appreciated that opportunity. In 32+ years of marriage this is our only new furniture purchase.
-E.Y. Trenton 12/02/2016
Our overall experience was excellent. We were uncertain regarding several leather colors/types. Kelly provided us with swatches which really made a huge difference, and eliminated guess-work after we got home. He was very knowledgeable about the different leather types and their country of origin etc., among other details. He made the shopping experience high-quality and accommodating. Moreover, we really, really love our furniture. Thank you for providing an outstanding product and future service when needed (re-stuffing cushions etc.).
-V.S. McKinney 11/30/2016
Very good. Pleasant. educational
-S.G. Rockwall 11/25/2016
We have been shopping for a sofa for a long time. We actually had purchased two different sofas and sent them back to the stores. When we walked in to the leather sofa company, we weren't sure what to expect. Marc greeted us at the door and let us just kind of wonder around for a while. Wasn't pushy but was available for questions. So we started asking him questions and he was so informative and took so much care and time with us. He showed us different leathers, laid out the different colors for us to look at, showed us a factory in Louisville on the TV screens, explained how they were built, showed us a different options we could have on the couch and so much more. We were strapped for money as we were waiting for the refunds for the other sofas to be returned to our accounts. We explained that to Mark and he was more than helpful in allowing us to put A deposit down and waited until the funds have been refunded before putting the order in. And he still guaranteed a before Thanksgiving delivery. Fantastic! The sofa was delivered the Tuesday before Thanksgiving and earlier than the scheduled delivery time and it looks absolutely wonderful. We will purchase again and recommend the leather sofa company to all our friends and family. Thank you
-S.M. Mckinney 11/23/2016
Very pleased with this overall experience and purchase. Rob was a great salesman, not pushy but super helpful and explained everything. Decided after our purchase to order the matching ottoman and Rob said he would try to expedite it since we already had the sofa and chair. The sofa and chair are exactly what we were looking for and are beautiful and well made. We hadn't moved to our home so arrangements were made to deliver later, very appreciated! I believe the lady's name is Michelle and she was super nice! The delivery went really well and I was amazed to see how well the items were wrapped up to prevent damage This shows how much care is taken from start to finish on your products. Impressive I was very happy to support a local company and couldn't be more pleased with the sofa and chair. Thanks!
-P.P. Southlake 11/23/2016
Gary was great, very accommodating. Love the furniture and quality!
-T.A. Flower Mound 11/22/2016
-M.W. Ft Worth 11/22/2016
-K.M. McKinney 11/21/2016
Great experience - The furniture is beautiful and we appreciate the help in getting another piece done by Armando with the same leather.
-A.K. Dallas 11/15/2016
I went to the store, Marc showed what I wanted to see and I bought it. I like that it is made in Lewisville/US. It is expensive so I do hope you pay ALL of your employees a very good wage, Unlike Walmart. I looked at Nebraska Furniture mart and rooms-to-go online before going to Leather sofa. You seem to have a great warranty and a great product. I am happy with my purchase, now we see if the product last over time.
-C.D. Lewisville 11/11/2016
Got great advice based on my needs. Got a competitive price and knowledgeable service.
-L.C. Dallas 11/11/2016
Loved Philip, loved the furniture - very happy.
-B.B. Plano 11/08/2016
I had a great experience. Chris was so helpful and friendly. I made multiple visits to the store both alone and with my interior designer. Everything was handled very professionally. The delivery guys were spot on time exactly and great about being careful with my new sofa and my existing furniture.
-H.C. Dallas 11/07/2016
Rob did a terrific job presenting all of the various options available to us, great experience, Thanks! P.S. We would definitely recommend you to anyone who asked.
-R.B. Grapevine 11/06/2016
Great!!!! I will be back to buy more
-J.C. Heath 11/01/2016
Our experience was fantastic. Everyone we dealt with during the process was outstanding! The furniture is absolutely beautiful and we are so pleased with our purchases.
-P.B. Plano 10/31/2016
It was good. I will likely purchase some more stuff in the future.
-J.R. Addison 10/28/2016
We were impressed with the versatility of your furniture options like the additional foam I wanted included and the ability of trying out different back cushion looks with different upholstered frame seating. Carl was a dream salesperson--informative but laidback in his 'sell style' and very willing to communicate additional information, sizes, etc. back and forth via text (which we did and was helpful). ..We feel very satisfied with the sectional we purchased and were very pleased with our experience with Carl.
-A.E. Farmers Branch 10/28/2016
My overall experience was positive. I really like the furniture that I purchased and Kelly was very pleasant to work with.
-L.J. Mesquite 10/25/2016
Your furniture is great,Carl is great. I am very impressed with your company.
-F.M. Garland 10/25/2016
Very good! Kelly is great to work with! Quick delivery time!
-R.L. Heath 10/24/2016
Purchased our first all leather couch 15 years ago. The process was very seamless. Great experience.
-K.P. Lewisville 10/21/2016
Very good. Michael was new to your company, but was persoanable, helpful and not "pushy." The delivery people were prompt.
-J.B. Colleyville 10/21/2016
We were told 6 weeks but it took longer and we are still waiting on the chair because the leather is not available until November. We are very happy with the quality of the loves seat and appreciate that we won't have to pay an additional delivery charge
-P.C. Dallas 10/18/2016
-A.E. Prosper 10/15/2016
My sales person was Michael but I didn't find his name on the list. Rob also helped so I used his name in the survey. I Everyone was friendly and helpful. Furniture was ready earlier than expected which was great. Looks exactly as ordered and I love it. There was a misunderstanding or miscommunication with the initial verbal quote but the company stood behind it. Made me feel much better to know as a local company this was more important than the profit margin. I really respect and appreciate that.
-S.A. Denton 10/14/2016
This was a much anticipated purchase for us for our new home. Marc was great to deal with and you could tell he believed in the quality of the product. He even told us (because the leather we wanted was out of our budget) that the Labor Day sale should be coming up in a week. He emailed me after he confirmed when the sale would start and we decided then to make the purchase. He was wonderful. Our delivery team was great too! Very friendly and professional. We've had a lot of deliveries this past week and they were by far the best!
-C.S. Alvarado 10/12/2016
Great. Courteous, knowledgeable, friendly, helpful.
-R.B. Ft Worth 10/11/2016
Overall very good. Love the new couch and loveseat. We worked with Michael Copeland @ Grapevine Delivery was a little frustrating. We rec'd a 8:00 to 9:15 slot. By 10:15 nothing. We called and were told someone would look in to the delivery. 5 min. later we heard back. There was a problem, but the furniture was headed our way. I think it was after 11 when they arrived and set everything up.
-R.B. Coppell 10/10/2016
We love our sofa, ottoman and chair! Marc was great!
-G.S. Frisco 10/06/2016
We had purchased a sofa and love seat for our lake house several years ago and were so delighted that we chose to purchase a new sofa for our Dallas home. The level of service, combined with the ability to buy exactly what we want in the size and color of leather keeps bringing us back.
-G.W. Dallas 10/06/2016
The sales person was great and very informative. The delivery was seamless and the product delivered was in perfect condition. THANK YOU!
-S.M. Dallas 10/06/2016
Marc was good. I own a retail store so I know what a good salesperson is. Marc followed the book when it comes to sales. He greeted us, opened us with some small talk, qualified us, presented the product, overcame any objections, and asked for and closed the sale. He was never pushy, was very knowledgeable about his product options, and took the time to show us everything. He did a good job answering my detailed questions and getting us what we wanted. I negotiated price, he gave some but I'm sure still made a profitable sale. I'm happy with the transaction, happy with the product and happy with the service. I have already recommended 2 people to Marc for their media room furniture.
-O.M. Prosper 10/05/2016
Very cool! I thoroughly enjoyed the factory tour Gary gave me. He was extremely informative and I was so impressed by everything I saw. Quality employees and products! I was also impressed how quickly I received my furniture. Thank you!
-L.H. Argyle 10/04/2016
Fantastic. Marc was great, did a great job following up pre-July 4 to get back in the store for the sale. Couch template was exceptionally helpful, allowed us to make sure couch was the right size for the space. Production and delivery were on schedule.
-B.S. Dallas 10/03/2016
We knew what we wanted and ordered the section to fit a previously purchased item
-G.C. Frisco 10/03/2016
Jamie was very helpful, listened to our needs and provided helpful suggestions - especially on the hide selection. The mfg. time was less than expected. Excellent communications. Delivery was one hour later than promised. One love seat had a frame problem - it rocked on diagonal legs. We refused the entire delivery. The delivery team was very courteous. The 2nd delivery was one week later and on time. All was well with the furniture and we are enjoying it. The workmanship is excellent - beautiful seating.
-J.A. Richardson 09/30/2016
Very welcoming. Chris was patient with all our questions. Helpful in giving us samples and allowed us to take a couple of hides home for the final selection. We really liked the design district store- convenient and quiet! My only suggestion: We thought the pieces would not be ready until late October. Yet, they are a month early. Early is always better but this was way out of whack!
-J.M. Sunnyvale 09/30/2016
Our experience in the store was very good. The delivery guys were great. I have found the furniture not very comfortable. Carl called today and suggested I take the cushions off and walk on them to soften them up.
-B.B. Rockwall 09/26/2016
-E.C. Celina 09/25/2016
On a scale of 1-10 I would rate it 8.5, very satisfied with my purchase...I will return.
-K.C. McKinney 09/22/2016
Lovely showroom, saw it as I was driving by. I have been looking for the perfect sofa that was not a deep seated sofa for several years. Walk into the show room, Phillip was helpful and gave me space to look around and sit on a few sofa's. Came back and asked what I was looking for, I described what I was looking for and he pointed out a few sofa's for me. None appeared to fit my needs at first based on the dimensions of my current sofa. Philip came back and we talked about options and he showed me a few more on the large TV and after talking a bit more and looking at leather colors I realized the Anzio was probably the closest I have come to in finding the perfect sofa for my needs. He was quick to cut a swatch, write down the dimensions, cost and mentioned the website to me. I left after about 20 minutes. The next day I measured my current sofa and found I was with 4" of my current sofa and called Philip back later that afternoon, discussed options and I placed my order, After so many years of looking for a new sofa I was very pleased to have found it so quickly. It's wonderful to have a sofa that I can sit back in and my feet touch the floor yet it still looks like a large comfy sofa. The navy leather is stunning, I am very happy to have something other then a brown leather sofa!
-C.D. Dallas 09/20/2016
Excellent product, excellent service, professional employees.
-D.T. Murphy 09/20/2016
WONDERFUL EXPERIENCE. WILL USE IN THE FUTURE WHEN NEEDED. WILL RECOMMEND.
-A.F. Plano 09/19/2016
Fantastic, Phillip help me with everything, was an easy and great experience. Will highly recommend it and the couches look awesome. Look forward for the next time.
-A.B. Dallas 09/19/2016
-K.M. McKinney 09/19/2016
Excellent service. The order was completed much sooner than expected. Delivery guys are great. End product is better than I expected.
-T.H. Corinth 09/16/2016
Very good. The delivery staff was efficient and prompt. the quality of the sofa is great-we love it!!!
-J.W. Lantana 09/16/2016
Overall quite good. The delivery people did scratch up the corner edge of the sofa, not quite sure what to do about that. Sofa is very comfortable. Chris was great! All staff I spoke to were friendly and helpful.
-H.D. Argyle 09/13/2016
It was a fantastic experience. I originally spoke with Phillip in the Dallas location, who was incredible, and after hearing where I was from and what I wanted, he referred me to Richard in the Fort Worth location. Richard was outstanding. He walked me through the options available to me, and made sure what I was searching for matched what he was offering. Having come from The Luxury of Leather, Richard was familiar with a previous purchase made by my customer referral. After spending 30-45 minutes, we had exactly what I wanted. A+ experience!
-R.B. Benbrook 09/13/2016
Very informative and efficient.
-C.E. Fort Worth 09/12/2016
Excellent from start to finish. One of our recliners is not working correctly, though, & we'd like to have someone come out & take a look at it.
-J.M. Frisco 09/12/2016
My experience with Leather Sofa has been excellent. My original sofa and loveseat purchase was back in 2010 or longer and the quality of your work is immeasurable. Chris Haley sets the bar when it comes to customer service. His knowledge of the product and explaining in detail the difference in leather to my husband who was not there on my original visit and purchase. Chris made us feel like he valued our business which is sometime lacking in sales.
-J.P. Grand Prairie 09/12/2016
Our second purchase from you all. Britney was very customer friendly as our delivery contact Marc was great at sales Delivery guys were very competent as well. My only suggestion is that when you are purchasing a sofa for over $10,000, why nickel and dime and charge a separate delivery fee. And why did I have to pay that separately. While it is nit-picky, I was a bit taken aback.
-C.R. Las Colinas 09/12/2016
The sofa and chair look like what I expected and we are pleased. I am awaiting some modification on assembly, though.
-E.T. Plano 09/10/2016
GREAT experience. Chris and Britney have provided excellent service. Just excited to get the rest of the order and hope the Italians will move up their delivery date so that it can happen sooner. Extremely pleased with our experience with Leather Sofa Company.
-P.B. Plano 09/07/2016
Marc was great to work with. Everything was done exactly how we requested and we received our merchandise earlier than was promised.
-S.D. Plano 09/07/2016
Sales experience at Grapevine store was good.
-A.B. Dallas 08/30/2016
Everything good. Order was not exactly correct when delivered--sent back and it was corrected in one week--no charge.
-R.R. Richardson 08/29/2016
Couldn't have been better! ?
-K.M. Fort Worth 08/28/2016
Rod was very helpful and patient. He discussed all of our options and ensured we received the sofa that best fit our needs. We are very happy with the sofa. It is beautiful!
-J.C. Southlake 08/27/2016
I sent a separate memo to Brittany. Our experience was good. We would buy from you again.
-D.C. Carrollton 08/22/2016
Very great. Carl was wonderful. He really helped us. Without him, I don't think we would have found what we were looking for.
-C.L. Fort Worth 08/22/2016
The purchase experience was great, Rick Neverdousky was very knowledgeable.
-S.S. Terrell 08/19/2016
Great! love my couch. Jamie was knowledgeable and credible.
-A.P. Dallas 08/16/2016
Jaime was great to work with. He was patient as we made our way through the store shopping the various styles. As we pondered the best size and arrangement for our home, he was very helpful quoting the multiple options we were considering. We are very pleased with the quality of the final product and look forward to many years of enjoyment! Jaime will be the first call the next time we're shopping for leather furniture.
-H.B. Dallas 08/13/2016
-L.P. Dallas 08/11/2016
Our new couch and chair turned out perfect. Will definitely be using the company again when we need additional furniture. Thanks.
-K.H. Frisco 08/08/2016
We met Kelly on first visit but don't remember who wrote the order both were very. Nice and helpful no pressure love my pieces!!
-B.G. Lucas 08/08/2016
Rob didn't have to use the tv monitor because I saw what I wanted when I walked in. But I do remember stating that the monitor was a great idea and something I've never seen before. We did talk about how to modify the piece to my specifications. The piece is awesome and it arrived in 5 weeks. I will always go back there when seeking new furniture.
-C.M. Argyle 08/08/2016
Very nice very professional No pressure from salesman Delivery Drivers were on time and very professional Overall great experience.
-P.S. North Richland Hills 08/07/2016
Our experience was very nice. Rob was very nice and took time with us. I do wonder why we were not offered the 5 year warranty.
-R.H. Mansfield 08/07/2016
I was looking to purchase a sectional for my clients who were about a month 1/2 away from having a baby and had no furniture. I needed a quick turnaround time and Kelly was able to accommodate our situation which is a big reason as to why we purchased there. On a side note, I would love to see a few more modern (mid century style) options. Thx!
-K.S. Fairview 08/06/2016
Great quality. This is our second purchase with you guys. I just hate the turn around time. The first time we had to wait about 6 weeks to have furniture in our new home. The second time was just as long of a wait.
-T.W. Ft Worth 08/05/2016
Great! Jamie was very nice and knowledgeable. Delivery guys were very nice and on time
-C.E. Dallas 08/05/2016
Great. No time wasting. No pressure. Relaxed and enjoyable. Likable & knowledgable sales person.
-M.H. Frisco 07/30/2016
Marc was great to work with! He truly knew his furniture inside and out additionally he wasn't pushy. We told him what we were looking for and he immediately started to show us samples and made us feel comfortable with our purchase. Marc did warn us about the wait, but it still felt like it took forever to get our furniture, but nothing ever good happens overnight so we didn't mind waiting. Plus about a couple weeks out Marc called me saying it was almost ready. I can't remember the lady who called to set up delivery, but she was so sweet and helpful. The delivery guys were great and professional. I believe his name was Mo. He actually called saying that they could deliver our couch and chair earlier if I was available. And it worked out perfectly! They brought the couch in, placed it where I said, then he suggested maybe it'd be better a little over this way, so we tried it and he was right! The delivery process was a breeze from delivery to payment. I totally recommend Marc and The Leather Sofa Co. to everyone I can! Thanks guys for all your hard work!
-D.B. Dallas 07/29/2016
Experience was good, and we are thrilled with the sofa. We changed the legs and were told the change had been made, but the sofa delivered with the wrong legs. We are also missing a pillow. We were not contacted before the delivery and had to reach out to confirm it was still happening.
-A.K. Prosper 07/28/2016
Mr. Potts was very knowledgeable about the product and process of building the furniture. We were impressed that it was a family business and that the furniture was so well made. We spent several hours picking and choosing the type of couch and chair and the particular leather that we wanted. We were surprised that "custom" was no more pricey than the stuff in stores. The delivery was well done and before we were told our furniture would be ready. Mr. Potts called to tell us that it would be ready well before our vacation. Then the delivery guys made an appointment and were right on time. In all, I can say that we were very pleased with the whole process and are enjoying our new furniture.
-K.S. Fort Worth 07/21/2016
It was good. I will probably buy matching ottomans soon
-L.A. Argyle 07/21/2016
We are very pleased.
-H.W. Richardson 07/15/2016
We had been searching for couches for our new home and could not find what we wanted anywhere. We were heading to another store in the area and saw the showroom and drove in. We were greeted by Marc immediately and after he explained about the business and it's history to us, we found our couch set very quickly. The delivery was set for a certain time period and it was right on target. We had our couches delivered yesterday by your delivery team and they were friendly and professional and mad sure to be careful of our home and the furniture. The couches are amazing and we can't wait to tell others about them and your services. Thank you!!!
-M.F. Ft. Worth 07/14/2016
Your quality difference was obvious. Richard did a fine job explaining this. The zippered compartments was big selling point.
-C.M. Fort Worth 07/14/2016
Outstanding! All the way from the showroom floor to the delivery!
-L.S. Flower Mound 07/12/2016
The overall experience was good. We asked about delivery by the 4th and were told we would get a call about the possibility. No one called and we finally reached out on the 1st to determine delivery. Once we did get a delivery scheduled, all was good. The delivery guys called in the morning to see if they could drop off earlier as they were running ahead of schedule which worked out fine. They were careful when unloading, moving, and unpacking the furniture.
-K.K. Carrollton 07/11/2016
Overall it was good
-D.W. Allen 07/10/2016
Our experience with Jocelyn was very pleasant. She explained the difference in the physical features of the sofas from the Leather Sofa Co. She was patient with us when we were deciding which leather to choose and very helpful. She won over my husband very quickly and he usually is difficult to convince! She was very good....delivery was on time, the delivery company was very good and the sofa looks wonderful!!!!!
-B.B. Grapevine 07/07/2016
We came in and decided quickly that the product was out of our price range. Jocelyn was so helpful and engaging and talked us through the value and options that we started to see how we could make it work. She is fabulous and so helpful! A gem to the sales process. The quality of the product is amazing. However, we do wish we would have gotten the buttons in the add on back tufting as it would have looked a bit more "hip" than just the stitching. Other than that- A++
-S.B. Southlake 07/06/2016
Excellent....I think the sales team should give the leather cleaning/protectant to the customer at the time of purchase and a follow up email instructions at delivery.
-J.A. Celina 07/02/2016
Overall it was a good experience, the sectional I chose was slightly bigger then I thought when delivered, however it is a beautiful piece and very comfortable.
-D.D. Murphy 06/29/2016
Very well pleased. Excellent experience from beginning (sales) to end (delivery).
-N.F. Frisco TX 06/29/2016
Very happy with my experience especially with Gary. He helped us choose our leather and seating style to fit our unique requirements.
-M.J. Double Oak 06/25/2016
It was really great. Jocelyn was very patient during my decision process and I never felt pressured. I have been known to not purchase from stores that were too pushy. Jocelyn was just right. I love the couch.
-J.R. Lantana 06/23/2016
Great experience! Gary taught us a lot about leather quality. We sealed the deal early May and was told that we should expect the furniture early August.... we received the furniture June 18! We love it and are excited!
-N.P. Fort Worth 06/23/2016
It went well. Phillip explained the different styles / leathers, and let us roam around the store unabated. We also visited the next store LayZBoy; but, they could not reach Leather Soft Co. level of customization for leather furniture. Financing was easy, and we received the furniture before the 6-8 week estimated time. We would definitely shop your store again when looking for leather furniture.
-C.S. McKinney 06/20/2016
The chair is beautiful and so comfortable! Jocelyn was lovely and so accommodating. Would definitely recommend The Leather Sofa Co and would order from them again!!!
-L.H. Flower Mound 06/20/2016
Phillip was great to work with! He made the difference in my decision to purchase there. Delivery was from a second party that was also excellent.
-J.N. Little Elm 06/20/2016
Beautiful color and smells awesome !!!! Kelly, at the store location in Allen, was wonderful to work with and very knowlegable regarding the various products available. We will definitely will be return customers !!! It's hard to beat excellent quality AND a lifetime warranty !!!!
-B.O. Kaufman 06/16/2016
I love the sofa. There are a few things I would change. I told Kelly I wanted extra stuffing, which was done, however, I realized that I should have just gone with a regular amount. Because of the zippers I have removed some of the stuffing which makes it easier to sit on. It is also taller compared to my other couch. I think this needs to be pointed out when someone is ordering a couch. Fortunately for us the living room is large and accommodates the couch. The color is fantastic and being able to remove the cushions is a real plus.
-L.M. Wylie 06/15/2016
My wife and I were quite pleased with the entire process. The salesman was knowledgeable and friendly.
-E.M. Ft Worth 06/13/2016
We had a wonderful experience from start to finish! Richard really knew his stuff and he is such a nice man. I even liked him when he was "selling us" on the sofas ;) We bought our sofas a few months before our house was done being built and he stayed in touch to make sure the sofas would be complete and ready to deliver when we were ready for it. I didn't even have to reach out to him; it was nice to know he hadn't forgot about us after the sale. The delivery process was great, too. I really liked the confirmation e-mail and that they called us to set up delivery when they said they would. Finally, the sofas are truly beautiful! We've had so many compliments on them. Thank you for a great product and such a positive experience!
-K.K. Fort Worth 06/13/2016
My overall experience was exceptional. Kelly was very informative. I was looking for a product with a good foundation as well as style. Kelly happily explain your product from the foundation, material use and the amount of time require to build my sofa & chairs. He assisted us in our color selections, trim & legs. The amount of time to build did not matter, my husband and I knew we would be getting an excellent Sofa & Recliners we just had to deal with the anticipation and it was well worth it.
-B.J. McKinney 06/11/2016
Overall experience was excellent.
-C.F. The Colony 06/06/2016
Love my couch, way to go Leather Sofa Company!
-M.L. Colleyville 06/06/2016
Everything went as was presented and product arrived within the estimated delivery time. Overall experience was excellent. Almost ordered too big a sofa and chair to fit through our den/kitchen interior door. This particular model could have been a problem if it were one inch wider. Glad it worked out, but a warning about opening size for your different models might be a good thing to include in your product info.
-L.M. Flower Mound 06/03/2016
I have been in a few times looking and I waited so long because of the price. Once I justified it to myself I was ok. I went somewhere else after the first time I came in and bought a couch. After about a month of having it I just hated it. it was uncomfortable. I should of just spent the money then and bought a couch from the sofa company. the sales man was not pushy showed us all the options answered all the questions we had. very pleasant buying experience. I received the sofa, love seat and chair yesterday. It is very well made I love the smell and it is soft leather. next time I need a sofa or leather chairs I will come to the Leather Sofa Company first. Thank You
-E.C. Keller 06/03/2016
Marc was very helpful, knowledgeable and personable. It was a very easy and positive experience from start to finish!
-J.B. McKinney 06/03/2016
-R.W. Plano 06/01/2016
Overall service was great. It would have been nice to receive a status call and the option to view my couch before delivery.
-J.E. Arlington 06/01/2016
Our experience was wonderful! Kelly was patient and very helpful. The entire process was pleasant!
-W.G. Mesquite 05/31/2016
-G.J. Corinth 05/31/2016
Jamie was very knowledgeable. Sold us what we wanted. Made everything clear as to what to expect and met our expectations. Was very helpful in getting delivery on time ... We are VERY pleased with our purchase !
-J.B. Irving 05/31/2016
-R.M. Denton 05/31/2016
Awesome. I love the furniture, and Carl was perfect. Everything was as explained, and the finished pieces are lovely. I will recommend it to anyone!
-T.B. Dallas 05/27/2016
Outstanding customer service and follow-up. Would not hesitate to recommend.
-S.W. Colleyville 05/27/2016
We had a wonderful experience with our purchase from start to finish. We could not be happier with our new sectional and chair.
-H.S. Frisco 05/24/2016
Overall very good. Kelly said it would take 5-6 weeks from purchase date to delivery but it was really 7 weeks.
-S.M. Plano 05/18/2016
Very good. Kelly was knowledgeable but not pushy, I appreciated that. Would recommend him to others.
-S.J. Fairview 05/13/2016
-I.M. Plano 05/09/2016
I'm very pleased with my new sofa and your staff.
-J.N. Dallas 05/03/2016
We were not planning to purchase but the quality of your products along with leather choices were far above any competitor. Then Marc worked with us to get what we wanted at a price that we believe was reasonable. After our purchase Marc answered several emails. It seemed too long between our purchase and the delivery but it was the same time range that Marc gave us. Your delivery crew was excellent. They called on the road when they were stuck in traffic. The furniture was all extremely well packed as they brought it into our house and they unpacked and set everything where we asked. We forgot to get pads for the sofa feet but the driver brought some pads from his truck and installed for us. Excellent experience from start to finish. I would highly recommend your business to my friends and would definitely buy from you in the future.
-L.C. Arlington 05/02/2016
It all started with a call to Mitch. I won't hold it against him that he is not from Texas (LOL). He was both engaging and helpful. I went to the Lewisville store that weekend. That was when I met Gary Dethloff. He was friendly, informative and really helpful. I also liked the fact that he let my wife and I wander around. God help my credit card when she goes back there. We purchased theater seats right then and there. And soon, I expect we will be buying more. Thank you very much, the quality is excellent, but the service is even better!
-W.R. Terrell 04/27/2016
Marc was informative without being pushy. I ended up selecting some pieces that were available at the outlet store and he still worked with us through the entire process. My furniture is beautiful and I highly recommend Marc and working with your company.
-D.W. Pilot Point 04/25/2016
Overall I am happy! Where I am somewhat disappointed was the lack of communication with delays. I had to do all the follow-up and I feel if you were encountering delays someone from the factory or store should have contacted me. The furniture arrived Saturday and it is lovely! Your delivery drivers were on time and did a great job!
-K.F. Keller 04/25/2016
Great shopping experience. Very happy with new loveseat. Thanks for the welcome gift. The delivery service techs were wonderful!
-J.C. Irving 04/22/2016
-E.S. Frisco 04/22/2016
We had a great experience with the team at Leather Sofa. Everyone was very helpful and what was interesting was that we realized that one of the sofas looked just like a sofa we had purchased nearly 30 years ago (and is still being used by our daughter in college). Jamie told us that you guys had bought the design from the company who had made our sofa. I think we decided then and there that we would buy a couch from you guys, because the quality of that sofa after 30 years of use is impressive. It has remained the most comfortable sofa we have ever purchased. Not sure it's going to last after this college stent - but we've more than gotten our money's worth from it!! Thanks to all for our beautiful new sectional. Looking forward to passing it down someday to the next generation :-)
-M.H. Flower Mound 04/20/2016
It was such an easy purchase for us. Phillip at the Frisco location was great to work with. He is very personable and we didn't feel rushed or pressured. Britney was great also. She sent me pictures of the sofa before it was delivered and the delivery was within the timeframe she gave us. The delivery guys were very professional and took care in getting the sofa in the house. They were quick so the sofa was in and unpacked in no time. Once the sofa and chair were unwrapped and in their space we were blown away at how good they both looked. They were better than we could've imagined. Such soft leather and quality work. We will definitely recommend The Leather Sofa Co and will purchase from you in the future. Thank you for a great experience and an exceptional sofa & chair.
-M.B. Princeton 04/20/2016
-T.B. Frisco 04/18/2016
Positive and satisfying experience.
-N.D. Royse City 04/15/2016
Sales person was very pleasant. There was no pressure to buy. Answered all our questions to our satisfaction. Decision to buy these sofas was entirely ours. It was a very pleasant experience.
-S.S. Carrollton 04/14/2016
We liked Kelly, but the sofa took to long no one called to update us we had to call and check. We where told 3 weeks but it took 6 weeks. If we had been told 6 weeks that would have been fine! We love the sofa.
-R.M. Allen 04/13/2016
Our overall experience was lovely. I would buy from The Leather Sofa Co. again.
-T.R. Argyle 04/13/2016
Overall a positive experience. Leather color and quality is very nice. Comfortable sofa, chair and recliner. However, we purchased a recliner that we had not seen (no floor sample) It turned out to be bigger than expected. Seat cushions very big making our feet not able to touch the ground. Contacted store day of delivery to see if we could get cushion adjusted. Today heard from representative to set up time for service technician to come out to see if anything can be done to reduce the size of the cushion. Thanks.
-B.J. Dallas 04/12/2016
Excellent! Would definitely refer all my friends to visit Jocelyn at the Grapevine location for all their leather furniture needs. She was knowledgable, personable, professional, and a delight to do business with! We also visited some of your other locations to view designs and everyone we encountered was very helpful. Delivery of furniture was also flawless. Highly recommend The Leather Sofa Company!
-L.A. Flower Mound 04/12/2016
Rob was extremely personable, answered all of our questions, and was also extremely knowledgeable. I was very pleased with my shopping experience.
-C.S. Double Oak 04/11/2016
We are very happy with the purchase experience and the furniture at this point.
-M.K. Plano 04/04/2016
Whole experience was good. Just received the furniture this morning so have to spend a little more time on it, but so far is great. Great delivery folks, on time and cleaned up.
-G.S. Mansfield 03/31/2016
Good experience. Both Jamie & Karl were most helpful.
-B.S. Richardson 03/30/2016
Excellent experience. A year after we first visited, we returned and Jamie recognized us immediately. It was a good feeling. Happy to purchase something American/locally made. Pieces are great and we get lots of compliments. Delivery people were friendly, efficient and overall pleasant to deal with.
-T.P. Richardson 03/29/2016
-S.B. Flower Mound 03/28/2016
Overall very helpful, great customer service. Not rushed and pushed to sell but definitely shown the great quality and workmanship. Stayed the course and followed up with us. Kelly showed effective non pushy salesmanship. Would recommended to someone else. Never purchased any of your products previously but based on our prior experiences with high end leather furniture we expect they will hold up as expected or better. Thank you,
-A.E. Rowlett 03/28/2016
Good especially the delivery, they came when I requested and where in and out quickly.
-S.M. Allen 03/28/2016
-J.K. Garland 03/23/2016
First time that I have not had to send something back for workmanship!! Delivery people were very professional. Paid for quality product and received a quality product. Thank you!!!
-C.H. Allen 03/22/2016
Good experience and I like my new sofa and recliner. Only complaint....or request really is that it would have been really nice if you had provided the leather conditioner or whatever it is that I should use to keep the leather in great shape.
-N.O. Plano 03/22/2016
-D.G. Carrollton 03/22/2016
No problems. Very efficient.
-L.S. Irving 03/21/2016
We had a great experience. Everyone was very friendly and the entire process went very smooth and was organized.
-T.S. Van Alstyne 03/17/2016
The service was friendly and extremely helpful. Chris knew the products, listened to our preferences and directed us toward styles, quality and prices that would fit our needs. Our beautiful new couch was delivered on time by friendly guys who took care for both the couch and our home. We are more than satisfied and will recommend The Leather Sofa Company.
-M.H. Dallas 03/15/2016
Nice experience. Felt very comfortable shopping and buying. Jamie was very knowledgable and helpful
-D.A. Royse City 03/15/2016
Friendly service at the store. Smooth arrangements for the delivery. Delivery was very efficient and well executed.
-G.T. Weatherford 03/13/2016
-D.W. Oak Point 03/10/2016
Jocelyn was so informative and sold us on the couch, she is a rock star. We love our couch and the movers were awesome too. Brittany was so helpful on the phone. I have had very few sales experiences that I can think of better than the Leather Sofa CO.
-C.S. Hurst 03/08/2016
We have been very pleased with the whole process. I feel like everyone we came in contact with went above and beyond to help us make our decisions even when I changed my mind. We will highly recommend The Leather Sofa Co.
-K.G. The Colony 03/02/2016
Quality service from beginning to end. Mark was outstanding. Also, two gentlemen who delivered sofa were so polite and careful. Sofa is fabulous.
-L.G. Frisco 03/02/2016
The purchase process was very pleasant. We are very pleased with our couch purchase.
-S.H. Plano 03/02/2016
It was a personable and informative process. Delivery was easy and professional
-L.B. Carrollton 02/26/2016
Kelly was helpful. I also had my grandchildren with me and he was very patient. With them and me.
-K.D. Fairview 02/26/2016
I was satisfied with the service received from Kelly and his advice on leather choices.
-J.W. Dallas 02/26/2016
We enjoyed looking at all the different designs of furniture in the store. Being able to touch the leather and choose the color was a very satisfying experience. Carl was very helpful each time we came into the store to look and think about our choices. We are happy to see our furniture in our home. It looks great! We can hardly wait to have company over.
-J.K. Richardson 02/25/2016
Very good. I just need to return to the store to pick up our leather cleaning & protection products that come with the purchase. Our family loves the sofa, ottoman, & loveseat. Very nice. Thank you.
-T.P. Frisco 02/24/2016
Kelly has been very helpful in our choosing new sofas. The video presentations made our choice easier.
-M.L. Richardson 02/23/2016
Good but the color of the recliner I wanted was not in the store I had to drive to the factory to see the color
-E.P. Dallas 02/22/2016
I am very pleased with the whole experience. Phillip was was a very pleasant person to work with, yet professional; he did a perfect job of choosing our hide on accent; the color, texture and workmanship are beautiful; and the delivery team were nice, efficient young men. We will definitely refer you and plan to come back for a matching love seat in the future.
-P.W. Frisco 02/20/2016
Very nice experience and I'm a loyal customer from here on out!!!
-D.G. Lavon 02/19/2016
Very pleased with the service Rob provided. He was very informative and helpful in our decision making. Furniture was ready in a timely manner. Delivery men were very professional.
-J.W. Grapevine 02/17/2016
Quite pleasant. We spent a lot of time in the store across two days and never felt pressured or hurried. Phillip was always ready to help but also gave us plenty of space and time. Just awesome. Guidance was consistently on point, professional and friendly. And we love the Titan sofa, chair and ottoman - they really tie the room together. We'll be back to buy more pieces soon.
-J.M. Gunter 02/17/2016
Great. Jamie is solid
-E.R. Cedar Hill 02/16/2016
Richard was very well informed and very knowledgeable about all products and leather qualities. He gave us the facts and allowed us time to evaluate our needs and possibilities. He was a great salesperson and I would recommend friends to him specifically. Our furniture is gorgeous!
-D.H. Fort Worth 02/14/2016
The Leather Sofa Co. was a great company to work with. Gary D. was the reason behind the sale. Not only was he patient, he was very knowledge. He was able to tailor the leather on the sofa, chair and ottoman to my exact taste. The leather is Fabulous as is the workmanship. He's right, this furniture should last for many years. The idea of a handmade fine piece of furniture is what makes this furniture so unique. Brittney provided the personal touch behind delivery and small detail, while white glove delivery by Abiel was flawless. Customer service has faded in today's market. I truly believe that if one wants an excellent product, fine leather, customer service, production at or ahead of schedule and competitive pricing - The Leather Sofa Co. is the store where it all comes together.
-D.M. Cedar Hill 02/13/2016
Richard was very informative and patient. He kept in touch throughout the process, and was genuinely interested in providing the best possible product and experience for us! Upon the delivery, the "Custom Sectional" was beyond our expectations!
-H.B. Ft Worth 02/10/2016
Very happy with the purchase. The scheduled delivery was ahead of schedule. There was a problem with one of the power switches but a temporary switch was set up so the unit would work until it can be fixed permanently. The delivery was requested to occur before the Super Bowl and they came through. The sofas are very comfortable and the quality and craftsmanship lived up to the expectations we had from our visit to the store. My family members are quite impressed with the purchase and find it difficult not falling asleep in the power recliners.
-W.N. Lewisville 02/08/2016
Very pleased. Kelly was fantastic. The couches are of the finest quality and durability and we love them. Very happy!
-J.M. Plano 02/08/2016
Fine and friendly.
-A.G. Dallas 02/07/2016
There was no high pressure to buy anything. Richard was amiable and willing to help. Will be back.
-D.K. Ft Worth 02/05/2016
-M.G. Flower Mound 02/05/2016
We visited the new [competitor's furniture store] first and experienced seeing over 100 leather couches, but nothing that looked like a couch I'd want to live with for the next 20 years. There was always a lack of either quality or leather selection. Even custom made couches had limitations. The options reminded me of something you would put in a 'track home' with everyday furniture design. Not bad if you're on a tight budget or just getting started. But not for us. We had purchased at the store that preceded "The Leather Sofa" on Inwood Road and I wanted to go back, so we stopped on the way home. I was instantly at home when I walked in. Carl is strictly professional, and was very enjoyable to work with. He took every initiative to put together exactly what we wanted. It was hard to walk away. The price was twice of that [new competitor's store] but worth every penny. So we went home to measure, look at leather samples and ordered the next day. It wasn't the stock that sold us, although it was very nice. It was Carl's service and those great leather samples. I will recommend him to anyone who likes our couch. We were also thrilled that The Leather Sofa was so responsive to our short term notice. We really wanted the couch by Super Bowl Game. Less than three weeks away and they made it happen. You don't get that kind of service at large volume stores! Thank you Carl for all your assistance.
-J.U. Dallas 02/05/2016
We had been seeing your ads in the Star Telegram over prior few months and were interested. We looked at your website, decided on the style we liked, then, called the store on I-35. Spoke by phone to Richard. He was very friendly, professional and helpful. We drove to store with idea of style we wanted. Got to store and Richard greeted us. Told him style we were interested in. Tried one that was on the floor. Didn't like it. He suggested a different style. Loved it! It was fun to be able to pick out the type and color leather we liked as well as to choose the legs, nail heads and every detail. Richard did not steer us wrong. Delivery of furniture was excellent. Thanks so much!
-G.& W. Aledo 02/04/2016
-R.S. Flower Mound 02/03/2016
-M.B. Carrollton 02/01/2016
-T.S. Carrollton 02/01/2016
We are very pleased with our sofa and are very pleased with the service we received from Carl. He made great suggestions and was very patient with us while we made our decision.
-G.W. Carrollton 01/30/2016
Great!! Rob did a fantastic job!!
-M.M. Corinth 01/29/2016
Excellent, Rob was very knowledgeable about everything there. Showed us everything we wanted to see and was very detailed. He knows everything there is to know about leather. We just received our sofas and we're loving it. Thanks
-M.A. Irving 01/28/2016
It was a great experience! Jamie was very knowledgeable and really helped us decide what to get. We are thrilled with our sectional - it even arrived several weeks before promised! Delivery guys were great too!
-W.H. Dallas 01/28/2016
Very easy to purchase. Never pushy. Salesman was very knowledgeable. Did everything that was said.
-T.G. Roanoke 01/26/2016
Excellent! Kelly was very helpful and patient. Enjoyed our visit. Delivery people were efficient, professional, and explanatory of what they were going to do and how. Brittney very accommodative when setting up appointment for delivery. All around positive experience. Will refer others.
-P.E. Farmersville 01/22/2016
Awesome experience. Kelly was great and created a very relaxed environment where I could browse and then pick what I wanted. Upon delivery they made one mistake but had it fixed in just a couple of days. I could not be more impressed and happy with my choice and it took less than 4 weeks. Great job!
-D.M. Sachse 01/22/2016
It went well. Carl was knowledgeable, calm and low pressure.
-M.C. Crossroads 01/22/2016
It was good.
-P.C. Little Elm 01/20/2016
Carl took my phone call and I emailed him what I wanted. That night after work I went by and he had already drawn out a version he could make without all pieces being custom. He knew our budget and made something work that I feel no one else took the time to do. We had spoken to everyone around Dallas about this custom design, most just tried to tell us it could not be done, and that we would not want it. We love this sofa and are so happy we were able to work with Carl and he made it happen!
-P.C. Little Elm 01/20/2016
Good! Great product and service!
-K.G. Denton 01/19/2016
We are very pleased with our sofa and recliner.
-D.A. Heath 01/12/2016
Good experience. Knowledgeable sales person, not pushy. Delivery guys were excellent and spoke highly of the company. ALWAYS happy to buy local/made in USA products.
-R.L. North Richland Hills 01/12/2016
Chris Haley is our salesman. very knowledgeable man. very personable.a keeper in my opinion.I actually thought he was owner of the company. appears to be a great worker.....thank you.....we would purchase more furniture from y'all'
-C.W. McKinney 01/11/2016
Gary was great to work with. We looked while we were having a house built both at the Frisco store and the Fort Worth store. Both places took our name and email. But, Gary was the only one who stayed on touch with us and followed up. We had already decided that Leather Sofa company was who we would buy from but because if his diligence we bought from him. The delivery guys were great also. Abiel was polite and gracious. Both Gary and Abiel represent you well.
-G.B. Colleyville 01/11/2016
Very good, we'll come back and ask for Marc, if still employed.
-T.N. Carrollton 01/11/2016
Patient salesperson that would leave when we needed time. Purchasing in less than one month is very fast for us.
-C.A. Plano 01/08/2016
It was great. We knew what we wanted and our salesperson was very helpful. We have recommended the store to our friends who are looking for the same furniture.
-C.D. Flower Mound 01/06/2016
I knew walking into the store the prices would be higher than seen in some Internet websites and some local stores. But knowing that the company is local made the decision easy to purchase from the Leather Store Co. After several purchases from other furniture stores, they just don't last and sometimes is a hassle to remove and replace. Knowing that my home theatre chairs will outlast my automobile is a great feeling. For those looking for quality, you are just going to have to invest. Even if that means multiple visits to get all your questions answered, please do it. You'll be happy you did.
-M.J. Carrollton 01/02/2016
Jocelyn was fantastic! Very patient with us as we determined the type of leather to purchase. Great skills and created a very informal/family-style atmosphere. We have told others about the store and her and will continue to do so!! We love our new sofa!
-S.H. Irving 01/02/2016
Worked with Richard and Gary - both easy to deal with and there was no pressure but lots of good info.
-T.D. Fort Worth 12/27/2015
Rob educated us on the different types of leather and was very knowledgeable of the products and the company. We were very satisfied with the help we received from Rob in making our decision. Delivery was on time and delivery men were very courteous and careful with the furniture and our home. Overall we are pleased with the experience.
-M.B. Southlake 12/26/2015
-C.N. Keller 12/23/2015
Our experience was great. We changed our original order a day or two after the original purchase and Phillip was right on it with the factory and explain that there was a custom charge. The quality is awesome and we look forward to many years with our new couch.
-J.M. Richardson 12/22/2015
Extremely HAPPY with what we purchased on both the first and second purchases. Glad Marc worked with us to get the proper cushioning in the sofa and chair backs. We were also able to change out the legs for the desired height. Quality products at a reasonable price.
-G.S. Plano 12/21/2015
I was aware of this company in that it had a reputation of building leather furniture as 'The Leather Center' had done. My previous purchase was from them 17 years ago. I wanted custom and quality as with my previous purchase. I experienced the best overall experience and would do the same again.
-P.S. Dallas 12/21/2015
Overall it was good.
-W.G. Cedar Hill 12/18/2015
Great Experience, I would and have recommended The Leather Sofa Co to others.
-S.L. Dallas 12/17/2015
This is the second purchase we have made from your company and the sales person was wonderful and very accommodating and helpful. We love our new couches and pillows that we added after the fact. The choices of leather, feet, nail heads, etc. are great and really set your company apart. Chris was on loan to this store the day we shopped and understand is home base store is on Dragon Street.
-C.C. Denton 12/17/2015
Carl was not acting like a sales person. He acted more like a friend. No pressure sales techniques. Just straight up information and comparisons based upon functionality and comfort. It was a bit disappointing in not getting the down sections in time for the projected delivery date which Carl addressed. My understanding is that the down takes longer due to the transportation/delivery time etc... At any rate, I still feel Carl performed very well during my visit with my sister in tow. I really think the other 50% of the equation is the quality. The handmade 100% leather is out of this world. You guys really know how to make a sectional. However, I was not pleased that the installation did not go as smoothly as expected. The polished chrome legs were not properly installed during the installation causing them to push the receivers out of their casings. However, I was extremely pleased with the technician who fixed all of the legs in question. The turn-around time was less than one day. Awesome job!!!! I will certainly recommend The Leather Sofa company to my friends
-M.H. Celina 12/17/2015
Our shopping experience with Carl was wonderful. He guided us through the process and shared his experience/ knowledge. The delivery scheduling team was very helpful and accommodating. The delivery drivers were very polite, engaging, on time and considerate. Great customer service throughout the entire process
-J.J. Dallas 12/11/2015
Overall great experience. Sofa is not as distressed as I would like. I plan to speak with Carl to remedy this issue.
-A.J. Dallas 12/11/2015
It was pretty painless. The sofa was beautiful and well made.
-J.H. Frisco 12/11/2015
It was really good, and Rob was great at explaining the complexities of leather and how the couches are built and helping us narrow down our decision. The one thing I wish we did was to discuss delivery of the couches as when they came to the house the movers claimed they couldn't get the couches into our media room and almost took them back. I previously assumed that since the previous owners had a sectional of similar design that ours would fit, but in the end ours was almost 2 feet longer on both sides. They fit great in the room, but it was very difficult to get them in. We had to remove a door to pivot them into the room, but this was a last ditch effort after we discussed having the longer of the 2 pieces rebuilt for several hundred dollars more. If we had known the size was so much bigger we would have ordered the smaller chaise which would've fit more easily.
-N.B. Bedford 12/10/2015
Marc was very knowledgeable and we learned so much about leather quality. It was more money than we initially wanted to spend, but we feel strongly that we made the right choice. It felt right even before delivery. Upon delivery, the furniture was packaged and handled with care. It looks beautiful, smells heavenly, and we could not be more pleased. Thank you for all you do.
-T.P. Prosper 12/09/2015
Great. Well done.
-B.C. Plano 12/07/2015
Great experience. I went in the store several times debating about style and color. Carl was very helpful each time and understood the time I needed to make a decision! We would definitely purchase from your company again.
-L.M. Dallas 12/07/2015
We're very happy with our experience at The Leather Sofa Co. and with our new sofas.
-S.M. Dallas 10/22/2015
No problems, all went well.
-M.O. Highland Village 10/21/2015
The love seat couches were delivered and they are exactly what we wanted in color and style. We had asked for firm backs and seats and it is also listed on the order. However, the backs on both couches don't seem as firm as the seats. Other than the couch back firmness issue, the purchase and delivery process went extremely well. I would and will recommend The Leather Sofa Company to others.
-G.S. Plano 10/21/2015
We are pleased with our purchase. There was no immediate time frame for delivery. We knew a ballpark finish date. We were going to be a way when the chair was ready, so it was held at the factory until our return when I called to set up delivery. It is a beautiful chair-quite an improvement over what it replaced.
-D.W. Dallas 10/19/2015
-J.C. Scroggins 10/19/2015
We are very pleased with our new sofa. Everyone at The Leather Sofa Co. was cordial and helpful. We will definitely recommend you to our family and friends.
-T.I. Frisco 10/16/2015
I only took delivery so there may be a thank you card in the mail that hasn't arrived yet. We've only had it for 24 hours so it hasn't had much use but it looks great. I'm really hope the seats soften up with use because they are VERY VERY hard right now.
-D.D. Bedford 10/15/2015
I couldn't be happier with my experience from start to finish.
-J.C. Euless 10/15/2015
Very happy with the quality of the products.
-H.P. Dallas 10/14/2015
-G.K. Dallas 10/12/2015
We are enjoying our new love seat sofa Quality and beauty reign supreme The color and feel of the leather are perfect for our room. It ties the whole room together! We will definitely recommend your store to our friends while we're showing off our new piece of furniture.
-P. Dallas 10/12/2015
He was very knowledgeable and helpful. Gave me space to think about my purchase when I wanted it but was always on hand if I had any questions. Very professional. Great experience over all.
-A.J. Dallas 10/09/2015
Very good - Marc was excellent. No pressure but informative. I have a few concerns about the chair which was just delivered yesterday and I have emailed Marc about them. He's very good.
-M.K. Dallas 10/09/2015
Absolutely fantastic. Philip was helpful and low pressure. We couldn't have been happier with the process. And the sofa is awesome!
-L.M. Dallas 10/06/2015
-J.S. Plano 10/06/2015
Phillip was good with providing all details on offered products and helped us make the purchase. Pleasant and low pressure buying experience.
-K.O. Desoto 10/06/2015
It was GREAT Jamie did a GREAT Job! We were sold the minute we walked through the store and saw the quality. There was no time to watch a TV presentation. I would have liked it anyway. Thanks for a GREAT experience. Ron
-L.K. Frisco 10/05/2015
We just received our Sofa on Thursday so we haven't had enough time to receive anything from the salesperson. In store experience was wonderful. Loved the 2 men I worked with. Sofa arrived with scratch on front wooden leg of sofa and the back cushions are saggy -not stuffed enough. I called Jamie and someone will be coming out to add more stuffing next week. Overall things have been good and I would recommend but the entire process isn't completed yet.
-J.P. Prosper 10/05/2015
"Great product. Staff very helpful. I recently had neck surgery, so the Delivery Guys were directed to move our old sofa upstairs for us. Great Customer Service."
-P&J.L. Farmers Branch 10/04/2015
"Excellent, so happy with my purchase."
-J.L. Celina 10/04/2015
It was great Philip was always great to talk to and more than willing to answer our questions
-T.O. Bedford 10/03/2015
-D.C. Dallas 10/01/2015
Outstanding experience. Rob is an asset to your company. Down to earth and honest. Buying furniture is not normally a pleasant experience. This was.
-C.P. Lewisville 09/30/2015
I was very pleased with the experience. I emailed back and forth with Carl many times with lots of questions. He always responded promptly and was patient with me. I am happy with my purchase.
-J.R. Flower Mound 09/30/2015
"From beginning to end, our entire experience was great! The furniture was ready and delivered well before the promised date. You delivery staff were right on time, and were very polite and efficient. The week I received my furniture I had had some terrible customer experience issues with other stores. Dealing with The Leather Co. was a refreshing change. Jamie was very helpful AND patient on my first visit when I was simple ""scoping"" out furniture. He gave me hand-outs and a leather sample to take home to see how the color, size and styles of the various pieces I picked out would look in my home. Great, great experience dealing with your company! Have already recommended to people!"
-S.M. Carrollton 09/30/2015
"Customer service was excellent. Rob was willing to take the time to listen to my ""requirements"" and work to meet my needs. I love my new sofa and will definitely be recommending The Leather Sofa Co. to others!!"
-T&M.L. Carrollton 09/30/2015
"Marc is a great great salesman and he knows the product very well. He was able to give us a thorough presentation regarding the type of leather we purchased; as well as care instructions. When we encountered an issue with the legs on the sofa and chair, he took care of it immediately. We enjoyed working with him."
-K.H. Roanoke 09/30/2015
Great! Want to buy another sofa soon.
-J.B. Grapevine 08/15/2015
"Love your store, your salespeople and your product. We are enjoying our new sectional, but one small concern -there is some squeakiness when the recliner moves. Will this stop after some breaking-in time?"
-D.C. Fort Worth 08/14/2015
"It was actually Richard that was our salesperson . . . he wasn't listed so I just chose the first person. My wife loves the sofa, but I'm still getting used to the recliner. My memory has probably faded, but it doesn't look like what I remember. And I have to use a pillow in the first recline position to comfortably watch the television."
-S.P. Crowley 08/12/2015
"Great! Very knowledgeable staff, helpful and friendly. Couch arrived before we were expecting it, and it looks awesome!"
-J.P. Duncanville 08/11/2015
"No pressure,friendly service Quality product at a fair price ."
-M.E. Dallas 08/11/2015
Excellent sales process. Product is just what we wanted. The delivery scheduling and service was outstanding.
-L.K. Mansfield 08/11/2015
Awesome. Carl was so much more fun to work with than all the other salesmen we dealt with. The couch is awesome. And the moving guys showed up exactly on time. It couldn't have been better.
-M.W. Frisco 08/10/2015
Excellent purchase process from beginning to end. I look forward to a future purchase of media room seating.
-S.W. Dallas 08/06/2015
"We love The Leather Sofa Company and feel fortunate to have worked with such a competent, professional sales person as Carl. The only reason we have not received a follow up card from him, post-delivery, is that it was only delivered yesterday. Ahead of schedule, professionally delivered, and absolutely beautiful. This is the finest leather furniture I have ever seen and looks great in our newly refurbished living room. Whenever I plan to purchase any kind of new furniture, I will come to see Carl, first."
-R.F. Hudson Oaks 08/06/2015
I am very impressed in both the service and product. Even the delivery went smoothly. Overall very pleased
-P&M.C. Frisco 07/31/2015
Very nice overall experience. Very helpful staff.
-R.R. Trophy Club 07/31/2015
Great customer service!
-T.C. Dallas 07/30/2015
"There was a delay in taking delivery because the particular leather we chose had to be ordered. Otherwise, everything was fine"
-K.W. Dallas 07/30/2015
"great experience. Jamie was informative but not pushy. I came back about 3 weeks after my initial visit to purchase. He told me it would be 4-6 weeks, and it was about 3 weeks, so that was fantastic. Couch is beautiful, and they called before and after delivery to check up on it. Great experience, and I will spread the word to friends."
-J.A. Mesquite 07/28/2015
"Jamie was great. The delivery guys were great. So far we are enjoying the furniture. The back cushions seem overstuffed, but I am hoping that with use they will compact and be just right. "
-G&B.C. Frisco 07/27/2015
My experience was great. Everyone treated me like a top customer and the quality of the furniture is top notch. No complaints and worth every penny. I'd rather spend a little more and get a lot better quality any day.
-T.M. Grapevine 07/26/2015
Good experience. We especially liked the fact the was made to order just a few miles from where we live.
-R.A. Highland Village 07/23/2015
My husband and I had investigated on line. We were already pretty sure of the quality level and general characteristics we wanted in our new leather furniture. Chris was knowledgeable and directed us to our options that met our needs. He made suggestions to optimize our purchase. We have owned leather before from two other companies that were our choices at those times. We are sure we are going to enjoy this purchase for years to come.
-R.A. Highland Village 07/23/2015
-S.C. Frisco 07/21/2015
"We like the sofa, however it came with the wrong legs. The delivery crew said they could easily be changed, but we are considering keeping them. We will call if we decide we want them changed."
-K.P. Mckinney 07/17/2015
We have been very impressed with the level of customer service and quality of the product -very happy with our new sofa and loveseat and look forward to enjoying it for many years to come! Thank you!!
-S.O. Mckinney 07/17/2015
"We had a wonderful experience at The Leather Sofa Co. Our salesperson was knowledgeable, friendly and very helpful. He asked us what we were looking for and we told him and he led us to exactly what we wanted. The delivery guys were very professional. They brought the sofa and chair in, set everything up. I paid him and he gave me a copy of the receipt. Our experience with your company was very professional. We will recommend you to our friends. Thank you for being so great to work with."
-S&S.M. Ennis 07/16/2015
"Carl was great and allowed us to look around without any pressure. He offered his advice on the room layout as well."
-B.M. Richardson 07/11/2015
Enjoyed experience. Sales person was fun and well informed. I am VERY happy with my purchase.
-M.O. Roanoke 07/10/2015
Good sales person very helpful. worked with us on getting the sofa picked up by movers.
-R.H. Burleson 07/09/2015
Overall my experience was very good and I will certainly return.
-C.P. Spicewood 07/02/2015
Good experience...go what we were looking for with minimal hassle
-W.B. Coppell 06/30/2015
Nothing. Marc was fantastic to work with. :)
-N.B. Grapvine 06/29/2015
I enjoyed talking with Jocelyn! I went back to the store after delivery to ask how to take care of the furniture. I would suggest walking customers through that before delivery. I really hope this furniture holds up as well as my previous leather sofa from a manufacturer in North Carolina.
-J.A. Rockwall 06/26/2015
Amazing couch very pleased. Delivery was also amazing. Thank you so much for my first piece of high quality furniture I'm looking forward to many years of use.
-M.G. Allen 06/23/2015
"Love everything about the experience with the lone exception being the firmness/hardness of the cushions. I remembered the sofa that we ""test drove"" being softer. Hoping that the ""sink-ability"" will improve with age and usage. The sofa is, however, so beautiful! "
-C.D. Irving 06/23/2015
Fantastic! Jamie is professional and VERY knowledgeable about your product. We would absolutely recommend him to anyone in the market for a custom leather piece.
-B.A. Rockwall 06/22/2015
"Overall experience was great.
-N.M. Plano 06/22/2015
"We love the couch and are extremely happy with the quality and look of the couch we purchased. We had been looking for a couch for a while, but never could find exactly what we were looking for. Our salesperson was extremely helpful, and we immediately found what we wanted after walking into the Leather Sofa Co. Store. Also, we had a unique situation of undergoing a remodel of our house and did not want to bring the new couch in until it was complete. Our salesperson and the administrative lady at the place where the couch was made were both so accommodating and understanding. Thank you sooo much for our new couch. We love it. "
-C.G. Decatur 06/20/2015
Excellent Carl was awesome!
-J.A. Arlington 06/19/2015
Love the couches.
-T.O. Dallas 06/16/2015
Fantastic. Marc was great.
-S.W. Denton 06/12/2015
What a great store to buy from.
-K.G. Prosper 06/11/2015
Great store! Marc was great and we will definitely shop here again as well as refer friends.
-A. W. Frisco JUN. 06, 2015
Matt pretty much bent over backwards to help me get my questions answered and feel comfortable with my purchase.
-S. C. Burleson JUN. 01, 2015
My experience was great! Rob helped me and provided great insight and Carl was extremely helpful after Rob was moved to Grapevine. Overall, GREAT experience!
-T. L. MAY. 29, 2015
We had a very good experience with the Leather Sofa company. Thank you.
-L. D. Flower Mound MAY. 28, 2015
Carl was great and the service was great!
-T. P. Arlington MAY. 23, 2015
My sales rep was Chris Haley. He was great to work with. The experience was very good.
-T. E. North Richland Hills MAY. 23, 2015
Our salesman was Chris at the Grapevine store. He met all our expectations along the way from our first visit until our delivery. We called him on several occasions for measurements and other information and he responded within reasonable time. We are very pleased with our purchase!
-J&C. Y. Lantana MAY. 21, 2015
I did not receive a call but I received an email - which was great! The entire experience was fantastic!
-D. H. Allen MAY. 19, 2015
You could not have done anything better. It was a delight working with Carl. He was patient and honest and we couldn't have asked for a better sales person. There are a few details that I don't recall such as an email copy of our invoice or the 5-year warranty. We love our new furniture!
-A&P. Dallas MAY. 18, 2015
HAD A GREAT TIME WORKING WITH CARL IN CHOOSING OUR LEATHER & STYLE. HE MADE SOME GOOD SUGGESTIONS WHICH WE USED & ARE VERY HAPPY WITH OUR FURNITURE. WE'VE SHOPPED AROUND FOR A FEW YEARS & VERY GLAD WE CAME BACK TO LEATHER SOFA - THE QUALITY FOR THE PRICE IS EXCELLENT!! IT WAS WORTH THE WAIT! THE DELIVERY TEAM WAS GREAT TOO - HELPFUL & PROMPT. THANKS
-S. M. Carrollton MAY. 15, 2015
Salesman a little non responsive at times, but overall looks like a quality product.
-P. W. Fort Worth MAY. 15, 2015
The experience was good from start to finish. Product selection was good. Carl was very knowledgeable of the products and different hides. I was allowed to take a hide home to confirm my choice. Sofa was completed ahead of schedule. Delivery guys were cordial and nice... my experience with you guys was great and I was pleased with the product. Keep up the excellent work.
-D. M. Dallas MAY. 12, 2015
Beautiful furniture, we are very pleased with everything!!!
-P. M. Carrollton MAY. 07, 2015
It was a very easy and no pressure environment.
-H. S. Highland Village MAY. 06, 2015
I was happy with the buying experience & so far with the purchase. I just received it yesterday. The delivery people were courteous & on time.
-M. R. Dallas MAY. 01, 2015
Honestly can't remember if I got thank you notes or not, bc it was so long ago. marc was very nice to work with and great help. It was no fault of his that I dont remember. Its mine bc from time I purchased couch to getting it has been about 4months. But it was due to me taking forever to pick out fabric and the leather. Marc would always be willing to let me come in and help me by looking at the fabrics and letting me take home leathers. Very nice and easy to work with. only thing would have been better would been communication at time it was ready. I got an email it was ready for delivery and Marc had told me I could check out the leather antiquing before it came, to decide if I wanted more done. But I did let them know and was able to go look and still have it antiqued and delivered on same date. So it all worked out.
-A. S. Prosper MAY. 01, 2015
It was wonderful.
-T. L. Fort Worth APR. 30, 2015
Not charged me for my sofa....just kidding!
-S. B. Dallas APR. 27, 2015
Big discount for returning customers......I need another piece.
-C. W. APR. 27, 2015
My experience began with Kerene in the Dragon Street store and she was great. She spend a lot of time with me telling me about your products and followed up with me via phone. I ended up purchasing from Gary in the outlet so warranty was not applicable. Gary was very helpful and contacted Kerene on my behalf. I would like info on the Uniters Care products. I was contacted via email regarding delivery. Delivery went well, they were on time and easily set up the new furniture. Overall a very positive experience.
-A. L. Dallas APR. 26, 2015
I think the service was outstanding. Mitch, you spent a great deal of time with me at the factory, and then Rob showed me all the different styles, and leathers. I found the entire purchase an absolute pleasure and would definitely recommend you to all of my friends. I love my chair, and it was made exactly as ordered, and better than I expected it to look. Thanks again.
-M. K. Pilot Point APR. 24, 2015
My Leather Sofa Co. experience was very good all around. Marc in Frisco was great, very personable and knowledgeable about the selection and offerings. As a younger customer I am often not taken seriously when making larger purchases, but this was not the case with any of the staff, everyone was very respectful and helpful. Thanks!!
-M. M. Uptown APR. 23, 2015
My sales person was Rob but I purchased from the Inwood store not Frisco. Very pleasant experience!
-D. F. Dallas APR. 23, 2015
Chris has been nothing but helpful! I had a great experience! I have already referred my mother and I believe she will be shopping in the near future!
-J. B. Dallas APR. 23, 2015
We are very satisfied with your service and with our sofa and chair. We were treated with respect with all of our questions being answered. Your selection of furniture was very good which helped us decide what we wanted. Marc was very, very helpful throughout our buying venture.
-D&K. M. McKinney APR. 21, 2015
We are very pleased with our sofa and love seat. Rob (Inwood store) was very knowledgeable and easy to work with. The couches were delivered as promised. In fact, the delivery company said they could come earlier than planned, which was wonderful! We would definitely recommend your store!
-D&R. A. Coppell APR. 19, 2015
Your company did a wonderful job! Very pleased with the product, sales experience and delivery service. Thank you, Mimi Catanzaro.
-D&M. C. APR. 18, 2015
The first couch I purchased was such a great piece that i decided when i bought this new house I would have a custom sofa made form you guys again. The Maxwell sectional was delivered today and is awesome. There are a couple of scratches in the leather that need to be fixed but overall its great. I like brag to friends about Leather Sofa Company all the time. In fact I will be back shortly for a animal hide for the floor. PS I just received the sofa and its awesome!
-T. C. Boston APR. 17, 2015
Our experience was awesome. We are extremely happy with the finished product!
-M&K. S. McKinney APR. 17, 2015
We ordered a set from the Factory store and talked to Mitch and one of the workers there. We appreciate the great service and having our furniture ready on time as promised. Thanks!!
-S. S. Coppell APR. 16, 2015
I love my furniture. Could not be more pleased. Friends are really impressed with quality and workmanship.
-S. M. APR. 16, 2015
Loved the experience, and are now enjoying our new sofa!
-D. S. Dallas APR. 13, 2015
I had a great experience. I was referred by a friend who recommended your company based on the quality of your product.
-C. L. Benbrook APR. 10, 2015
Everything was great. The delivery team was awesome!
-C. B. Dallas APR. 10, 2015
Overall out experience was great, from the sale of the recliners to the delivery. Thanks!
-S. B. APR. 08, 2015
Jamie could not have done a better job for us! Answered all our questions & answered some we didn't even know to ask! Very helpful & knowledgeable young man! We felt very comfortable with our decision & that was re emphasized when our sofa was delivered! It was PERFECT! We were given a 8 wk delivery time & it only took 4 wks.! The delivery guys were professionals as well! Very prompt, professional & experts at carefully handling their delivery! Our entire experience with Leather Sofa Co was top notch! Thank you all.
-E. P. Richardson MAR. 26, 2015
It was perfect. Delivered two weeks prior to original delivery date. That was great. If you ever think about creating a leather mission style recliner or chair and ottoman, let me know.
-E. P. Dallas MAR. 23, 2015
Kerene was awesome to work with. She kept in touch with me for over 10 months fully understanding that I had to await a personal matter to conclude....she was extremely helpful, flexible, and responsive. I received email thank you notes, and correspondence from Kerene directly, or via the invoice system. I do not recall if I was asked about the Memory Foam, so I answered no above. I just received the couch yesterday, so if a card is coming in the mail that is fine - and yes I will and have referred folks to your company. I LOVE THE COUCH! It is very comfortable, and beautiful. I am especially pleased that these are built right here in TX, and that is the primary reason I came into the Dragon street store in the first place, and subsequently the second reason I bought from you all is because of Kerene's professionalism. It was great doing business with you all. Thank you, Jim.
-J. C. Plano MAR. 19, 2015
Chris came to our home to help me decide if if the sectional would fit. He was a huge help.
-C. D. Flower Mound MAR. 16, 2015
It's only been a couple of days. So I'm sure the card is in the mail. We were given white glove treatment:). Shout out to the delivery guys very professional !
-M. G. Plano MAR. 14, 2015
It was a very nice experience.
-S. R. Valley View MAR. 13, 2015
We didn't realize our motion chairs would be higher and deeper than the nonmotion in the same style. We will probably be going in to see Marc about possibly switching the front legs on the motion chairs as they are too high for us. We are both about 5 feet tall and almost have to climb into the chairs. Otherwise the furniture is beautiful and just what we were anticipating. We received great approval from our children when they saw our "new" room.
-B. D. MAR. 12, 2015
Overall a very pleasurable experience. Also, I like your radio ads.
-D. G. Dallas MAR. 12, 2015
The entire shopping and buying experience was wonderful. The sofa is gorgeous and we are very happy with it!
-J. C. Plano MAR. 06, 2015
Your product and sales representatives speak for themselves! We couldn't have asked for a better experience if we would have asked for it. Matt and John at the Fort Worth store are friendly, experienced, fun to work with and always make us feel welcome in the store (even if we just stop by to say Hi)! The customer service does not stop there, Marlene has been wonderful to us and the delivery crews are some of the best we've every had. They care about our furniture and home as if it were their own. I also need to commend your seamstresses, the product speaks loudly for their skill and commitment to their craft. We would recommend your company to anyone!
-C&A. S. MAR. 06, 2015
Jocelyn was our salesperson in the Allen store. She was fantastic, very knowledgeable about the product, leathers, workmanship, never pushy, answered all our questions, was a delightful person to work with. We will definitely recommend your store to our friends. Everything that was promised was delivered. Vintage Delivery was also excellent. While they arrived early, they were very professional, did a great job unloading, were extremely careful with the pieces, and cleaned up all packing materials. The entire experience was a pleasure. Thank YOU!
-C&C. L. McKinney MAR. 03, 2015
Wonderful experience overall! Philip is a great asset for your store and helped us with any questions that we may have had.
-C. K. Flower Mound MAR. 03, 2015
Phillip was very informative and helpful when we went through our decision making process.
-D. W. Bedford MAR. 01, 2015
We are very pleased.
-K&J. W. Lewisville MAR. 01, 2015
Phillip was very helpful and answered all of our questions.
-D. W. Bedford FEB. 27, 2015
The salesman was very helpful. I love my couch and chair looks just like I wanted it to...
-T. B. Alvord FEB. 27, 2015
communication. all I got as an invoice and had to call after 6 weeks to get an update. there should be some sort of after purchase status email or call done proactively.
-N. S. Fort Worth FEB. 27, 2015
Special instructions were given on the stitching color for our sofa but not followed. Phillip accurately transcribed our desired stitching customization on our order, it appeared on our receipt, but the sofa was not made according to our wishes.
-M. B. Lewisville FEB. 27, 2015
Nothing, Marc was fantastic, great service! And obviously the sectional is awesome.
-R. S. FEB. 26, 2015
This was our first experience at buying leather furniture. The sales person (Marc) was very knowledgeable, professional and courteous and we learned a lot about the materials, the quality construction and proper care of the sofa that we eventually purchased. We'll definitely refer your company to our friends who might be interested in purchasing leather furniture. Thank you.
-A. M. McKinney FEB. 22, 2015
We were very satisfied with the sales rep. He explained everything very throughly and was most courteous. Sofa was delivered and placed where we wanted. Delivery folks did a fine job.
-L&B. R. McKinney FEB. 19, 2015
The sofa is absolutely gorgeous.
-E. D. Dallas FEB. 14, 2015
Very excellent service ... have service call in, will comment when completed.
-D&J. W. FEB. 11, 2015
To my knowledge we didn't receive any thank you cards, but it's possible my wife did. She went to the store without me once or twice. But I worked with 2 salesmen, Matt (who we ended up buying with), and John. I thought both were good - Matt was the best since he offered me a beer. We were in a position shortly after Christmas where we had no living room furniture, so we went to several different stores looking over the period of about a month. Your store in Alliance Town Center was by far the best. The salesmen weren't too pushy and really sold that the company built locally and stood behind their product. I might have been most impressed to find out how long they've been with the company - I don't know how odd it really is, but I know at every other place I went to, the salespeople always brought up how where they worked now was much better than their last place, and mentioned they've only been at the current company for a short time. I think it says a lot about the quality of the merchandise as well as the company to hear that and it was a big part in me feeling good with our decision to buy with you. Initially, I think we thought your store would be out of our price range but we were pleasantly surprised that the prices were really fair. I've already told about 10 friends and coworkers about your company and our couch, so hopefully you'll get some more business since a couple of them said they were looking to replace their furniture. Thanks for everything. Cheers.
-J. M. Fort Worth FEB. 11, 2015
We are so excited about our 2 leather sofas! They are gorgeous!!! Excellent quality of leather looks so well in our home! Thank you! Thinking about a chair now.
-J&D. D. FEB. 10, 2015
Marc was absolutely wonderful! And so were the delivery guys. We absolutely love our sofa and ottoman!! Could not be more pleased.
-S&H. H. Frisco FEB. 10, 2015
Mike, did an excellent job
-S&B. A. Garland FEB. 06, 2015
You guys are great and have a wonderful product!
-E. S. Irving FEB. 05, 2015
Love our new Red sectional leather sofa. Perfect fit in our den. Professional service on the sales side and the delivery.
-G. A. Bedford FEB. 05, 2015
Very good experience.
-G. K. The Colony FEB. 03, 2015
Love the Furniture and the color of the leather. The purchase process was easy and simple. Delivered was on time.
-L. H. Keller FEB. 02, 2015
We were in the Lewisville area & decided to stop into that store ...
-T. K. Hurst JAN. 28, 2015
Marc was one of the main reasons we decided to purchase here. He is great.
-M. W. McKinney JAN. 27, 2015
May be a little early for the final Thank You card. We love our new furniture and have had nothing but great experiences from everyone at The Leather Sofa Co. that we have come in contact with. I have worked in customer service for over 20 years so I am very picky in that department. Phillip and Chris went above and beyond to make sure we were happy and answered any questions/inquiries in a timely fashion. When we visited the factory, we were given a tour and educated about the leather and process. They guys that delivered the furniture were friendly and knowledgeable about your product as well. VERY well done. Thank you for the experience.
-R. D. Double Oak JAN. 27, 2015
I was very happy with my purchase - I can't remember the man's name who helped me - it was in Grapevine - nice guy, told me a story about delivering to Granbury when he thought he was going to Grand Prairie - hahaha ... Also - you Under-committed and over-delivered - which is always a great thing! Told me 3 weeks, but it was just over 2 - good job!
-N. S. JAN. 22, 2015
Excellent overall. I love my new couch, chair and ottoman. Very well done. I will definitely recommend you to anyone I talk to.
-D. H. Grapevine JAN. 20, 2015
We purchased a couch for our weekend residence in McKinney. Our experience was fantastic. Our couch is spectacular and we were very impressed with the way it was protectively wrapped for delivery. The delivery team was also excellent. Thank you.
-T. R. Sugar Land JAN. 19, 2015
love my couch
-G. L. McKinney JAN. 16, 2015
I have no complaints. Recently visited the warehouse in Lewisville and had a question, Rob happened to be there for a meeting and took time out to talk to me. Thank you.
-A. P. Flower Mound JAN. 15, 2015
Our salesperson was great!
-B. D. Sherman JAN. 15, 2015
MG (I believe it was Marc) was very knowledgeable, worked with us and helped us make a decision on our final purchase. Questions about cushions, legs and firmness were all address, answered and appears to be exactly what we wanted.
-J&M. W. Mesquite JAN. 12, 2015
The staff at ALL the stores we visited were very nice and not vultures as at other furniture stores. It was very nice to know that when Phillip was off and we had a question or a follow up call was needed, that Chris H was able to help us out and didn't miss a beat! Really appreciate everyone's assistance on this purchase! Looking forward to having these pieces around for a long time!! Thanks again! Karen & Mark.
-K. Oak Point JAN. 03, 2015
The service was good and the workmanship seems good. The product was manufactured and delivered on time.
-J. H. Prosper DEC. 23, 2014
Matt was very helpful and knowledgeable. We learned alot about leather. I love the different styles and colors made available to us.
-D&A. M. Decatur DEC. 22, 2014
Good: Overall experience was pretty good and we love the new sofa. Delivery went well and the guys were very professional.
-O. F. Lewisville DEC. 22, 2014
It was a pleasure going business with your store and We will be return customers. We love out leather !!! Thanks
-K. D. Dallas DEC. 20, 2014
Good Experience - The sofa looks great. Bigger than my other one so have to get use to that. Hopefully the product holds up as I'm sure it will. Thank You . Sue
-S. C. Garland DEC. 19, 2014
The delivery service was excellent. I liked the way the sectional was protected as the front door was a little tight. Mike was extremely competent and i trusted him. He was a fellow Vietnam Vet. I especially liked the fact that the sectional was made in Texas. I didn't want any crap from China. You're a bit on the expensive side but i feel like i got the quality i wanted.
-K. C. Allen DEC. 18, 2014
Everything was great. Very pleased with the set we purchased.
-P. P. Dallas DEC. 18, 2014
Overall this was a great experience! It took 3 visits before I finally placed the order. First visit was just looking, second was for sizes and the third was to place the order. I believe it was about 2 months before I finally ordered. I did visit other stores as well as another leather sofa company but I kept coming back to you. It was just a "pleasant" attitude at the store. No pushing to purchase anything of buy something I really did not want. Too many salespeople now days just want the commission and could care less if the customer is actually happy. The delivery service was also excellent. They showed up on time, unloaded and unpacked, cleaned up. I was impressed as to how well the furniture was packed. My nosey neighbors had to actually come over to see what I had purchased. They could not tell anything when the furniture was unloaded because it was wrapped and protected so well. Right now I'm very happy and pleased with my purchase and I'm thinking about coming back to look at ottomans!
-M. T. Wylie DEC. 17, 2014
We are pleased with sofa and expect to get many years of service from it. Thanks.
-G. M. McKinney DEC. 11, 2014
Our buying experience was good and Jamie very helpful?it looks great and we are happy with the color we chose for our room.
-K&J. Dallas A. NOV. 24, 2014
I am completely satisfied.
-M.C. Plano NOV. 21, 2014
We were very pleased with the service that was given to us by Mike at your Allen Store.
-J&M. C. Fairview NOV. 20, 2014
Carl was great!
-C. B. Mesquite NOV. 20, 2014
Overall, it was a very positive experience. However, we didn't hear anything between the time we placed our order and the email we received scheduling delivery. I called to check the status about 4 weeks in and was told they would call me back, but never received a return call. I think as soon as there is an estimated date that furniture will be complete, like a week out, it would be helpful to be notified. The prices seemed a bit inflated when we were looking around the store, but our salesman was able to work with our budget and we are very happy with the quality of our furniture.
-S. P. Irving NOV. 19, 2014
Our experience with your company was very positive. Carl is a great sales person. He was very helpful, gave good and honest direction and information, maintained a great sense of humor, and was not pushey. We enjoyed working with him. Yes, we would refer others to the Leather Sofa Factory, without any hesitation. Thank you for your service. And we LOVE our new teal leather sofa!!!!
-G&P. Dallas NOV. 19, 2014
Everything was great! Thanks for adjusting the delivery.
-W. B. Farmers Branch NOV. 12, 2014
You did it all!!!
-A.C. Dallas 11/12/2014
Very professional interaction. He was open and honest and emphasized the quality of the product. That quality was clearly evident on the pieces on the showroom floor and the process was, quite honestly, unbelievably fair. I subsequently talked to an acquaintance who told me he bought furniture from you and still loves it. That convinced us we had made the right decision. Delivery was perfect - the crew was on time and very careful in carrying the furniture in and setting it up. We did find a rough spot on the back corner of the loveseat but the quality of the pieces is outstanding overall.
-J.C. Denton 11/6/2014
Gorgeous couch. Well-constructed. Salesman was great. We were given incorrect measurement for the depth of the seat. Based on the depth we were given, we ordered the shallower seat. This just did not work for us. Your company was great in correcting the problem. Grateful for a very honest salesman and a company that values customer satisfaction.
-T.R. Denton 11/4/2014
I can't say enough about the customer service we received with your company. We did have a problem because the size did not come in at the measurement that was expected. It was only off by a few inches but unfortunately it didn't work in our circumstance. Kurt who is our sales person, went to the owner Mitch and explained that somehow it wasn't manufactured at the specs that we were told. Well, you fixed it, delivered it and went on your way. It's refreshing to work with a company that puts that kind of emphasis on customer service. We couldn't be happier! We've got beautiful leather couches in our media room that we will enjoy for a long, long time to come. Thank you VINTAGE LEATHER MANUFACTURING! You've got a customer for life.
-M.P. Westlake 11/3/2014
The sales experience was great. We just received our furniture yesterday and it is beautiful. The delivery guys did a nice good as well. We are very pleased and plan on buying from you again.
-S.C. Celina 10/31/2014
Communication is everything for me and the day after our sale with Jamie, I called him to ask for some measurements to verify the sizing as I had some concerns. He was by himself and was very busy, promising to call me back. He did not call back and when I called the next day, he was off. Carl was there and saved the sale as I put a great deal of stock in knowing I can count on a salesman, this an important item in our home and most likely, our last sofa in our lifetime. To his credit, Jamie did call back and left a voice mail with an apology and I do appreciate that he did this saying he was extremely busy all that day and was by himself. Marlene, your Vintage Delivery person representative, was extremely kind, helpful, and I appreciate her communication skills. The delivery people couldn't have been nicer or more helpful. Many thanks to them for a job well done. The couch is extremely beautiful, well made, one we will enjoy for many years to come. The cushions are very tight and uncomfortable now so will be checking with Jamie to see if this is a normal feel until the leather wears in. I don't remember the couch we chose being this stiff in the showroom so will be following up with Jamie for advice. Many thanks for making such beautiful furniture!!
-J.B. Arlington 10/30/2014
Everything was well done from start to finish.
-J.S. Weatherford 10/27/2014
Very happy with the Sales associate he was very knowledgeable and helpful.
-P. McKinney 10/27/2014
Carl was working at the Allen store the day I purchased the sofa and he has been amazing the whole way! The sofa is beautiful and huge!! It came yesterday and I am totally pleased. It is a piece for life; that is for sure!
-L.N. McKinney 10/24/2014
I don't remember the name of our sales person in Allen. I thought his name was Kelly. He was very professional and courteous. Love the quality of the product and kudos to the delivery company who were terrific and polite. Very impressed and will be back...
-J.B. Allen 10/23/2014
The purchase experience was absolutely fantastic. Jamie was a model salesperson. He showed us all models, answered all of our questions, and at no time was pushy or dismissive. We received our couch last Saturday and the delivery was exceptional as well. All in all we loved our experience and are currently making plans to purchase another sofa soon.
-R.C. Dallas 10/23/2014
The furniture is everything we could have hoped it would be. We'll be selling a lot of furniture for you via referral. You made us a fair deal and kept your promises. Very impressed. And by the way, I cannot remember if we were offered memory foam cushions or not. My brain is a little mushy since our move. Your delivery people were awesome too. I cannot think of a bad thing to say.
-R.O. Roanoke 10/21/2014
Everything was fine. We enjoyed visiting with Chris.
-P.T. Arlington 10/21/2014
The experience was top notch from start to finish! Chris made the buying experience a great one!
-M.M. Colleyville 10/19/2014
You guys are superb
-D.H Rowlett 10/16/2014
We were called and emailed several times once the company knew our leather would be weeks in coming. Thank you for that.
-E.D Ponder 10/14/2014
Our salesman, Rob, was absolutely fantastic! When we first met him, he was working at the store at Inwood and Alpha. Then when we decided to go back and order our sofa, we learned that he had moved to the Frisco store. We had enjoyed talking to Rob and working with him the first time in Dallas, so we decided to go to Frisco to order the sofa directly from him. He was knowledgeable, professional and courteous throughout our purchase, and he helped with all of our questions and concerns. He is a great salesman and a true asset to your company!
-W.B Plano 10/10/2014
Love the furniture!
-K.H. Keller 10/7/2014
All went very well. We were quite impressed and will return if and when we are in the market for leather furniture.
-D.L. Little Elm 10/4/2014
Leather was back ordered so it took over 4 months from time order placed to receive furniture. We were not in a hurry, but it did seem like a long turn time......Love the style and color, it is beautiful so worth the wait!!
-E.R. Carrollton 10/2/2014
I can't think of any recommendations. The entire process was smooth and exactly as promised. And it was a very pleasant surprise when my sofa was delivered earlier than first stated. I appreciated the thank you notes and calls; a very nice touch. Great job!!
-B.Z McKinney 9/29/2014
Enjoyed working with Mike and have recommended your store to my friends.
-E.L. McKinney 9/26/2014
Very pleased with my purchase and received excellent customer service!! Jamie was very helpful and pleasant to work with. I would definitely recommend you to all my friends!!!
-D.T. Dallas 9/24/2014
The offerings of contemporary love seats is somewhat limited. As the population of over 60 are scaling down their living environments this is an overlooked need. Small living arrangements doesn't mean less quality is wanted. We were able to find one about 72". We love the size and the color is perfect.
-B.T. Garland 9/23/2014
It was awesome!
-M.M. Dallas 9/19/2014
We are totally satisfied with the experience.
-J.M. Dallas 9/18/2014
Only thing I would like to see, is when you spend this much money, there shouldn't be a charge for a delivery. I think that should be hidden in the sales price at the time of sale. I just feel like it should be a turn-key experience. Everything else was first class, including the quality.
-M.G. Springtown 9/11/2014
Great experience, great beautiful furniture
-D.O. Rowlett 9/9/2014
Carl was awesome!
-D.P. Corinth 9/4/2014
Totally satisfied with all aspects, the couch is beautiful!
-J.H. Richardson 8/29/2014
Your service and staff were excellent.
-J.T. Frisco TX 8/29/2014
Your company did a great job and were able to make a very modern looking piece of furniture, Marc was great. He made an otherwise daunting process for a high dollar item very easy. I would do business with your company again. The only suggestion would be to have a couple of more modern styled sofas in your showroom, as all the inventory was more traditional, we took a chance and trusted Marc that you could produce a modern looking sofa for us, and we were very happy with the result. I think you could attract more customers like us if we could see that style of product in your showrooms.
-R.C. Frisco 8/28/2014
Jamie rocks. He was awesome! Great customer service. Very sales friendly but not pushy at all. Great product knowledge. I had a special request and wanted to morph the home theatre sofa with a more stylish one. It turned out perfect!!! Amazing. Marlene rocks! Your store rocks! My couch rocks! Very happy customer!
-T.P. Dallas 8/25/2014
This was an excellent shopping experience from start to finish.
-M.W. Garland 8/25/2014
Carl was great! We had to come back and purchase our sofa from help. We had a great buying experience because of him.
-D.R. Lewisville 8/25/2014
I had a great experience with your company. I was interested in a leather sofa and was sold on the quality explained to me on my first visit. I will recommend you to others who are interested in leather! Thanks!
-D.S. Frisco 08/21/2014
All aspects of buying experience were very well executed. We are very happy with our sofa. Many years ago we purchased several pieces of leather furniture from The Leather Center. Your company is very similar to the operation of The Leather Center. We sold a sofa, chair & ottoman that we had for over 25 years and were still in great shape. We still have a sofa, 2 chairs & ottomans that we have had for 20 years. We feel sure our new sofa will last as long or longer.
-M.&G.T. Rockwall 08/21/2014
We were very happy with the whole experience.
-J.D. Plano 08/18/2014
Jamie, Rob and Carl are real pros. Jamie was very patient, followed up on several occasions, and ultimately got the sale. I am very pleased with my sofa and the service from your entire team.
-J.R. McKinney 08/18/2014
Norm was great and personable. We love our chair and couch. Great experience.
-J.S. Fort Worth 08/17/2014
-J.S. Coppell 08/16/2014
Norm was very professional, personable and knowledgeable about your product. He spent time with us and listened to our needs and didn't pressure us. We are happy with our sofa. Beautiful and comfortable!
-K.M. Austin 08/15/2014
This purchase is one of the easiest that we have made.
-J.T. Dallas 08/14/2014
Very good service. Just received it yesterday.
-P.S. Coppell 08/14/2014
Everything went great...Thanks!
-J.L. Frisco 08/13/2014
Overall the process was easy and prices were good. Follow up after delivery was good, if a little slow, but got everything done right the 1st time.
-T.S. Frisco 08/12/2014
Mike was great - in that what I was promised on the purchase was what the company honored as to the price. But the product is excellent and we have purchased since then also. Glad I stopped in for a quick look. gordon
-G.P. Sunnyvale 08/11/2014
It was a great experience for us; just trying to decide if we made the right decision choosing the width of our sofa, but overall Marc was extremely helpful and patient. We will and have recommended him and Leather Sofa to friends and family.
-M.T. Forney 08/11/2014
We love our new sofa.
-E.M. Coppell 08/11/2014
Words cannot express how happy my wife and I are with the two coaches we purchased. Marty made it so simple for us to be informed, choose what we liked and make the purchase, knowing we made the right decision. We've been looking for these for many years. Thank you. We will refer you , and we will go back.
-M.G. Frisco 08/11/2014
The total experience was good, the delivery personnel was very respectful and nice...The sofa is beautiful and we are very glad with it.
-B.A. Fort Worth 08/11/2014
Just delivered yesterday. It was a very smooth transaction. Great communication, updates and prompt service. Actually earlier delivery than anticipated. Professional and courteous. Great experience. I would highly recommend your services
-D.&J.I. Fort Worth 08/08/2014
I was very pleased, impressed with the salesman. He was working with other customers, but acknowledged us, apologized for the delay in assisting us. I had already done significant research prior to visiting your store, and I knew basically what I wanted. Marc worked with me, and I purchased the sofa, which was delivered earlier than anticipated 4 - 6 week manufacturing time. Delivery personnel were in touch prior to delivery, came in a timely fashion. I couldn't be more pleased! Thank you so much.
-J.C. Sherman 08/07/2014
I bought my couch and chair at your store in Fairview and Mike was a wonderful salesperson. The only thing with which I was not pleased was the delivery charge and that we had to move our furniture ourselves. We have had great experiences with other furniture stores that deliver, move and take away items and there is no delivery charge and if there is one it's much lower. We are pleased with our couch and chair and Mike's help. Thanks
-L.S. Allen 08/03/2014
I experienced dye transfer with the white leather, therefore, I wish I had been encouraged to research white leather as a choice for my sofa. However, that being said, the overall experience couldn't have ended any better. Mitch calmly and patiently worked with me as I went through the warranty process. I am very satisfied with the replacement sofa and the quality of the sofas can't be matched! Thanks!
-W.C. Plano 08/02/2014
Marty was great and we appreciate his help with the purchase. We love our sofa and chair and will remember you guys if we ever need something else or some of our friends are looking to purchase. Thanks!
-L.D. Frisco 07/31/2014
Great representation of your products! Large store examples were a huge plus, along with having all of the leather options in a large sample size was very important so we could see what it would look like in with better idea of the finished product. We are more than happy with the sofas! Real leather, perfectly made, great knowledgeable sales team, all equalling very happy customers!
-T.J. Keller 07/31/2014
Sales associates were knowledgeable and helped us choose the perfect leather for the sofa we wanted. We are blown away at the quality. Thank you so much.
-J.J. Little Elm 07/28/2014
Great service and follow up by Chris H. I've been out of town but wanted to let you know I love the sofa and will be back again next time I need something else.
-K.E. Grapevine 07/28/2014
Norm is an excellent salesman. Very knowledgeable on the products. Very precise. pointed out details we did not notice and explained the entire process of the sofa to us, very informative. It was a very good experience working with Norm. Our sofa arrived just in time and we thank you greatly. It's a beautiful piece of furniture. Great experience/job/customer service all around. I will highly recommend to friends.
-T.&.N.H. Haslet 07/23/2014
Keep doing what you are doing. You have a great product and you are excellent at communication with your customer. Thank you for the good experience.
-D.K. North Richland Hills 07/18/2014
Everyone was great including delivery men. Thanks-love the sofa!
-C.M. Dallas 07/18/2014
Have been keeping an eye on items at outlet store. When walked in last week found the sofa I wanted. Gary provided great service and sales help. Sofa bought "as is" Delivery was prompt and on time. Guys did a great job setting it up and taking packing material away. Very happy and have referred others.
-K.E. Trophy Club 07/17/2014
Everything was excellent and I would refer Chris to my friends and family. The quality of the product that the Leather Shop delivered is far better than anything I have seen on the market. Thanks!
-B.R. Flower Mound 07/15/2014
Buying experience was great. I would suggest carrying more modern furniture options.
-S.C. Farmers Branch 07/11/2014
It was wonderful!!!
-T.B. Providence 07/09/2014
Give me Stevie G! All good, thanks.
-P.W. Dallas 07/08/2014
Great buying experience.
-M.S. Dallas 07/04/2014
Our new sofa was delivered yesterday. It looks great and we are excited to enjoy it. Thank you.
-P.D. Dallas 07/03/2014
Our salesperson was Mike in Allen. He made the process very easy and we love our new sectional. Thank you!!
-K.T. Wylie 07/02/2014
Everything was great!
-A.A. Moore 07/02/2014
Service was good and informative
-G.&S C Prosper 06/29/2014
Received emails and calls; preferred the emails. Kerene was great as was Merlene. I am very, very pleased. Staff went out of their way to get the sofa delivered timely and at a discount as another delivery was being done nearby. I don't know if I got memory foam or not and it wouldn't have likely mattered. Again, I am very pleased.
-J.B. Tyler 06/28/2014
Chris at the Grapevine store actually called us the day of delivery! Kelly had the day off. Both gentlemen at the Grapevine store were AMAZING with our purchase experience. Everyone has been very kind and treated us as if we were the only customers! I have recommended VINTAGE LEATHER MANUFACTURING to friends and family! Again, thank you!
-R.&V.H. Corinth 06/28/2014
I was happy to learn that my husband & I were not the only customers to make more than 1 trip before deciding on our sofa. Jamie assured us that the right decision takes a little time. And he was very helpful when I questioned the right arm height and the quality of the leather and the construction. Our delivery was sooner than expected and I was well informed about day and time. The delivery guys were prompt and careful with all the unpacking. Thanks for everything.
-M.K. Dallas 06/26/2014
Everything was great from start to finish.
-B.P. Frisco 06/23/2014
It was a very pleasant experience and Carl did a great job showing me your company's different leather and sofa shapes.I came back to the show room within 45 minutes after my initial visit.
-C.A. Plano 06/23/2014
We received SUPERIOR customer service from Mike Coleman in the Allen Texas store. From the time we arrived in the store until we left we were treated with dignity and respect. That is hard to find nowadays in any store. We have told all of our friends about u guys. And last but not least we r madly in luv with our couch that we chose. It is amazingly beautiful. Thank u <3
-A.W. Garland 06/20/2014
I want to thank you for my beautiful Sardinia Sofa and Chair 1/2. I just love them. The color and design are brilliant right down to the Anzio legs!
-R.G.&H.K. Lewisville 06/16/2014
Everything (especially the product) met my and exceeded my expectations. I would only suggest a fine tuning of the delivery guys- they are the last face of Leather sofa co. But overall the experience at the store was unlike any other furniture store, simply great!.....enjoying my Concord set.
-J.K. Garland 06/16/2014
My wife and I have purchased three (3) sofa's from your organization and each time the experience was wonderful. We very much appreciate your professionalism and attention to detail. Thanks again.
-R.K. Dallas 06/16/2014
Norm was extremely knowledgeable - couldn't say enough great things about him! He totally sold us on the company and quality of your products!
-J.&B.S. Keller 06/13/2014
Very impressed and loved the couch.
-M.S. Dallas 06/05/2014
I can't remember if I got an E-mail copy of my invoice. Everything went great.
-R.H. Flower Mound 06/04/2014
Gary helped me as my wife and I visited the Lewisville store. We stopped in after I found you online and had a pleasant experience. Gary was very knowledgeable and friendly and we ended up purchasing a sectional. When we had a problem during set up with the air mattress inflation motor, we were offered a new one. I believe I'll be back in the future.
-J.L.J. Rockwall 06/04/2014
Great experience. I will recommend your store to my friends. Rob was top notch, great salesman. He explained the whole process and made solid recommendations. I will return.
-A.S. Los Angeles 06/03/2014
Everything was great. Jamie offered me a large selection of the leathers when I expressed the feeling I had toward the display sofas leather. We are enjoying our new larger then life sofa :D
-K.K. Dallas 06/03/2014
This was the best furniture buying experience we've ever had. This is the first time that we haven't bought from one of the big box stores. Matt was amazing to work with and helped us find exactly what we wanted. We LOVE that the furniture is not only made in the USA but right here in TEXAS too! Thank you for taking great care of us. The purchase and delivery were easy. We LOVE, LOVE, LOVE our new furniture!
-J.&J.B. Newark 05/29/2014
Everything was great!
-J.P. Dallas 05/28/2014
This buying experience was the best we have had with buying furniture in general; truly a great product for a great price!! We will definitely recommend your store to others. Thanks.
-A.&D.C. Frisco 05/28/2014
It was great,,, no changes needed.
-K.&M.J. McKinney 05/28/2014
I worked with Chris at the Allen Store. He was easy to work with, and the furniture delivered ahead of our deadline. My wife loves it. We are impressed.
-A.G. Anna 05/23/2014
Chris at Allen Mall assisted us. He was patient and understanding, I enjoyed my buying experience with him, there was no cheap pressure sales tricks... Thank you.
-I.K. Murphy 05/19/2014
We were completely satisfied with our experience with your company. Everyone we dealt with was extremely professional ,pleasant , helpful, and well informed. We were delightfully surprised at the quality of the pieces and how well protected they were and the fact the delivery people not only set them up but took great care not to damage our new floor and immediately put protected pads on all the legs before placing them on our floor! We did receive a thank you hand written note from Marc ! Awesome , we were really impressed !! We would highly recommend your store to anyone . Thank You for a job well done and such great service.
-P.K. McKinney 05/16/2014
Norm was wonderful!
-C.G. Keller 05/13/2014
Matt was an excellent salesman. He was very helpful, informative, knowledgeable about the product, and professional. We are very happy with our purchase, and when the time comes to upgrade the family room, The Leather Sofa Co. will definitely be our first choice to consider.
-B.L. Haslet 05/12/2014
Great Experience!! Love the furniture.
-L.C. Farmers Branch 05/11/2014
Every thing went very smoothly and on schedule. Delivery folk were very professional and good. We had not planned to buy on the first visit but liked what we saw and Carl's assistance that we felt confident in going ahead without shopping around further. The quality of the work appears first class!
-M.R. Dallas 05/07/2014
Everything seems good, process was fine and quality seems to be just what we had seen and expected. I would recommend without a doubt.
-P.P. Flower 05/05/2014
Was super smooth - deliver crew were on time and very nice!! Visit to your Grapevine store was made to feel welcome and no pressure to buy - I like that - and I bought right them without looking elsewhere.
-J.S. Shady 05/05/2014
We couldn't be happier with our beautiful sofa. Jamie is a real asset to your company, very helpful, knowledgeable and not pushy.
-S.&P.S. Arlington 05/02/2014
He was great, very helpful and really took care of me and I love my new sofa
-B.C. Frisco 04/30/2014
We appreciate all of Matts patience and time. He was very professional during our many visits.
-J.B. Keller 04/29/2014
It was a pleasure working with Norm and Matt on our purchase. Not having pressure from your staff to purchase the furniture and talking about your quality was refreshing. We have an will continue to talk about you company and the quality of the product. Thank you for everything and Boomer Sooner!
-J.H. Haslet 04/28/2014
The reason I purchased here was the fact that they are made in USA and specifically TEXAS.
-J.H. Addison 04/24/2014
It was an excellent experience, couldn't have been any better!
-S.C. Dallas 04/24/2014
The service provided by Jaime as well as other staff in the store was excellent. Jaime was extremely helpful in helping us find the right couch for us.
-N.R. Dallas 04/22/2014
We had a great experience, and we love the sofa!! Great quality--tell the craftsmen thank you!
-N.A. Coppell 04/18/2014
Jamie was exceptional. He made us feel comfortable. He knew what was available. He offered suggestions on how to make this furniture buy better for us.
-R.F. Waxahachie 04/16/2014
It was our confidence in Rob that influenced our decision to buy.. He listened to our needs and gave us exactly what we wanted. My back hurt from sitting on our old leather sofa and, with the new one, for me its off the hard chair and back to the sofa! We have already began saving for more pieces.The size fits the large room better than our old leather sofa, that was actually fairly new .Life is good again. Don't change anything.
-P.&D.L. Dallas 04/14/2014
It was a great, great experience overall - thank you for making it so easy.
-J.&K.P. Dallas 04/12/2014
Norm was a pleasure to deal with. He took his time explaining all about the company and the products and answered all our questions.
-P.M. Fort Worth 04/11/2014
I think everything was handle well and our experience with the Leather Sofa was great, Marc took his time with us answer all our questions. We would rate our purchase with the Leather Sofa a 10.
-L.&W.W. Little Elm 04/10/2014
We have been going through a complete remodel in our home. Along with all new furniture and appliances. Throughout this entire process Matt and the Leather Co was the best experience "Hands Down" than anyone else we dealt with. The butter cream sofa and ottoman is a huge hit. Love it!
-T.B. Fort Worth 03/31/2014
Rob was fantastic! We really enjoyed working with him...
-K.D. Sachse 03/31/2014
Love it. Was great. Marty was helpful and easy! Would recommend.
-C.S. Frisco 03/28/2014
Marty was as helpful as he could be, our visit was what we had hoped for.
-K.R. McKinney 03/28/2014
Everything was WONDERFUL!!!! We LOVE our couch & love seat!!!!! Thank you!
-T.J. Copper Canyon 03/23/2014
-D.M. McKinney 03/22/2014
Can't think of thing would have made it any better. We LOVE our new chairs! Mike was the best, not pushy but very knowledgeable & helpful. A great experience all around. thanks
-T.S. Allen 03/22/2014
Love my new couch and Rob is a valuable asset for your organization. He knows your products, competition and was able to listen to my needs and recommend the right product. Rob asked questions and pointed out things in my couch design that I had not thought of. I shopped around for about 4 weeks before deciding to make a purchase and visited literally 10's of other stores and websites, but Rob was the differentiator for me. Thanks!
-R.W. Irving 03/19/2014
Chris was great. We changed our order a couple times and he was awesome helping us pick out leathers. We have recommended him a couple times already.
-N.R. Trophy Club 03/19/2014
Marc was great. Delivery service was great / accommodating, etc.
-B.&S.H. Frisco 03/18/2014
We were out shopping for living room furniture at Rooms To Go and Ashley in Frisco. We didn't find anything we liked there and were on our way to Freed's when we saw your store in Frisco. We worked with Marty and he did an awesome job showing us your selection and quality of workmanship. He really made an impression on us with how much better your quality was over the other furniture stores we have used in the past. We ended up spending DOUBLE what we had intended, but did go gladly with the knowledge that this furniture will last us a very long time. We are so very pleased to have found you and will be back to add to our set and have already referred friends to your company. Thank you so much!!!! We LOVE our new living room!!!!
-D.H. Celina 03/18/2014
NORM WAS GREAT. Seriously. Every step of the way. I walked in, 20% chance I am buying, and if I was, it would have been months from now. Norm had me sold, no lie. I had been shopping around, I had been to competitive stores. Yours however, was priced just right, Norm was very approachable, passionate about his leather selection and cared about the build of the furniture, was friendly to my daughter, and let me tell you, the last time someone treated my daughter with that level of respect, I bought a 60K car from them. You need to believe, that without Norm, I wouldn't have purchased the 6K couch from you, I would have walked away. You made that sale first and foremost because of Norm, secondly because your store smelled terrific and was genuine, and lastly, the flexibility you have with design and options keeping a boutique store quality, with aggressive pricing models as if you were a major disembodied corporation. Well done, top marks from my family to yours.
-J.B. Keller 03/18/2014
Marty was great. Delivery was excellent. More Followup than expected.
-J.R. Aubrey 03/18/2014
Everything was done professionally. Thanks
-E.A. Lewisville 03/13/2014
Very happy with the transaction. Delivery service was good also. Thanks.
-J.E. Fort Worth 03/11/2014
No improvement needed. We visited toward completion time (just for grins) and a young salesman named Matt asked to help us. After we told him already bought and were just awaiting delivery, he checked "online" for us to see status.
His answer was right on target. Norm and Matt were both quite helpful. Also, the delivery guys (didn't get their names) were exactly on time at the beginning of the expected time frame and they were perfectly professional and courteous. Thank you for the pleasant experience.
-P.M. Ft Worth 03/11/2014
Our salesperson was actually Kelly ... he is in the grapevine store and he was very, very good.
-B.F. Denton 3/8/2014
Jamie was a great help in taking the ideas and preferences of our 5 family members and making it work in our price range. We did have some challenges in the available leather and accents in our price range, and wished we would have seen our leather on a coach before buying it... We love the comfort and grand size of our new sectional.
-D.P. Heath 3/8/2014
We are very pleased with the whole process. Thank you.
-S.C. Argyle 3/7/2014
Nothing-all was great!!
Jamie was great. I came back and purchased a painting and a love seat, not to mention I go a new entertainment center from Home Media on his recommendation! Jamie Rocks!!
-P.W. Carrollton 3/4/2014
From the first visit to the store through the delivery, everything went perfectly. All statements made were followed exactly and it was a pleasure doing business here. We will definitely recommend your store to all our friends.
-W.M. Blue Ridge 3/3/2014
At this time we're quite pleased with our purchase.
-J.C. Providence Village 2/28/2014
Nothing could improve the service or the quality of the sofa. I have to say, The LSC was the first sofa place we visited (just by chance) when we started looking for a new sofa. Initially we were a bit put off by price...we had seen less expensive sofas (sometimes MUCH less expensive) advertised. the "factory direct pricing" did not seem to be a reality. Jamie was the reason we ended up back at the LSC 2 months and many stores later. A note about Jamie- Even though we did not buy from him the first time we stopped in, he was an absolute wealth of information on both leathers and manufacturing, and gave us a base to go out and compare. He was not pushy, did not pressure us to buy, was supremely knowledgeable without being condescending, and was extremely patient and friendly, even though I knew he was probably working on commission and wanted our business. When we left the store that day, Jamie had spent some serious time educating us. We were much wiser for it, but Jamie probably had very little to show for his time...and he still had warm goodbye and smile for us. We visited about 9 different stores, even looking on the internet, and found many sofas for much, much less than yours. However, with 5 teenage children and 2 dogs, we absolutely needed toughness and durability. We also decided on a contemporary look, but could find very little that would seat 7 people comfortably. We quickly realized that the cheaper sofas would simply would not hold up very long (as Jamie advised us). Even in the more expensive sofas (the price of the LSC sofa or higher) the quality of the leathers and construction, while much better than the cheap ones, were still questionable (as Jamie predicted). We finally realized that we had to look at a high end sofa to meet our very specific needs. We found exactly what we wanted style-wise at a contemporary store down the street from Jamies location, where we had started 2 months ago. the couch was approximately $3000 more (on sale) than the LSC sofa we had originally looked at. We were just about to purchase, when we discovered a broken arm rest on the demo unit...exactly where my teenage kids would probably be vaulting. We left, advising the salesman we would call him after we decided if we could live with a great looking, expensive, probably broken-after-a-few-months sofa. it was late but we decided to take another look at the LSC sofa since it was right down the street. Jamie welcomed us back like we had been there yesterday. He actually remembered most of our requirements, and quickly spooled up on the others. We realized that the jaguar sectional we had looked at in the beginning was only slightly different in style to the contemporary sofa we had almost purchased, for for a better price. While I discussed this with my wife, Jamie came back over with a new price, better than his original, -much- better than the store down the street. We pulled out our checkbook and purchased on the spot. the money saved allowed us to also purchase the additional coverage on the sofa. the sofa was delivered ahead of schedule (about 3 weeks, I think) and the craftsmanship was absolutely incredible. even the back of the sofa, which seems an afterthought on most of the others we had looked at (as Jamie had pointed out originally), was attached beautifully. your installers were friendly, knowledgeable, and fast. My wife and I would like to thank you for our beautiful, large Jaguar sectional. Our whole family can sit together now, instead of 1 taking the bean bag on the floor. You did not lie to us in your radio adds...you make the highest quality furniture we could find, at the lowest price. Once we understood what 'quality' means in a sofa, that is. What you do not mention is the quality of your people, specifically Jamie, who was with us the whole way even if we did not recognize it initially. Very, very well done.
-J.J. Coppell 2/28/2014
Keep doing what you are doing. Great job! Courteous salespeople, timely production and delivery of our sofa and love seat at a fair price
-M.B. North Richland Hills 2/26/2014.
I purchased from the Allen store, Mike was my salesperson. Great visit!
-L.L. Fairview 2/25/2014
Thank Mike Coleman for providing great service to us. He was very patient and helpful. Was able to answer all of our questions and was great to work with.
-M.O. Sachse 2/23/2014
All good. Thanks.
-J.M. Dallas 2/18/2014
Service was excellent from purchase to delivery. Rob was excellent to deal with and the delivery guys were excellent as well.
-J.E. Dallas 2/17/2014
The service, and delivery were excellent! We are so happy with our new furniture! Amazing work - outstanding quality!
-J.S. Flower Mound 2/13/2014
Marty was awesome. He is very knowledgeable and listened when I told him what I wanted. He explained differences in sofas as well as leathers and couldn't have been more helpful. It was a great experience and I love the sofa. I will definitely refer people to Marty.
-H.B. Plano 2/10/2014
Good shopping experience. As much help as we needed. No pressure. First visit we spoke with Mike who was very knowledgeable about the products. When I later called and ordered over the phone it was with Chris.
Wonderful experience! Norm made himself available to us even on his day off. Very pleased with our purchase!
We're very pleased with our new sofa and we are looking forward to years of use from it.
-N.S. Northlake /4/2014
Ryan at the Allen store was great. We didn't plan to go to your store that day - we planned to purchase a much cheaper sofa at one of the other furniture stores but we saw your door open with a balloon on the door so we decided to stop in. Your salesperson, Ryan, and your display models convinced us that it was worth a higher investment to spend more money and get a really nice couch. It was just delivered this past Saturday - Vintage delivery guys were very nice. So far, we love it! One or two sections don't seem to have the leather "stretched" as tight as others, but I suppose it shouldn't all look exactly the same from cushion to cushion. We love the look and are very satisfied so far - at least after only a few days.
-S.H. Fairview 2/4/2014
Our overall experience thus far has been good. The furniture was delivered in a timely manner and the customer service care from Marty has been excellent. No suggestions for improvement at this time.
-D.S. The Colony 2/4/2014
Carl was great. Really helped but not pushy, which I find a deterrent
-S.S. Dallas 1/31/2014
I appreciated the follow up of thank card and phone calls. Sofa looks great, Chris did a great job helping us.
-R.O. Highland Village 1/30/2014
Carl was our sales person at the Inwood & Alpha location, and he was delightful to work with and very informative. Our experience & service was flawless. We love our sectional leather sofa.
-E.W. Arlington 1/29/2014
It was an easy experience from start to finish and delivered early. Very smooth no improvements needed.
-R.G. Celina 1/24/2014
Great experience. Rob was very helpful and worked with us on the price and configuration to meet our budget. Sofa stained in 24 hours of delivery, was disappointed at how easy it stained though (food stain) and even with immediate cleaning it didn't come off or even lighten, glad we purchased the Uniters Warranty so I have made a claim and hopefully the tech will be able to get the spot out.
-C.S. Plano 1/13/2014
Service from Rob and Jamie (who helped with the final sale while Rob was out) was great. Only additional ask would be to inform us how to care for the sofa.
We are very impressed with the Sales Associate (Marc), he was great to work with and has great follow-up.
-J.T. Frisco 12/28/2013
This experience was great and Marty helped me out with everything I needed!
This was one of the best experiences we have had purchasing furniture. Everyone we dealt with was invested in making sure we got what we wanted. We really appreciate all of your help and will refer everyone we know.
-R.H. West 12/2/2013
I've purchased 3 sets from Marty over the last 12 years. Every experience has been perfect. This time was no different. Janie was great and I couldn't be happier with my sectional. Quality is amazing. Delivery guys were even early (imagine that, delivery guys not only not late, but early!) and very professional. Very satisfied. And will be a return customer again! Merry Christmas!
-J.C. Dallas 12/24/2013
Carl was GREAT! I was not ready to purchase but knew all along I would go back and purchase items from Carl as he educated me on the whole process of ordering a sectional.
-L.H. Plano 12/18/2013
Our experience was very smooth from the purchase through delivery. Can't wait to close on our house and get to unwrap our sofa and enjoy it.
-C.R. Lantana 12/18/2013
This survey may give you some basic info about whether your team is doing the basics, but it doesn't give customers much opportunity to tell you how good they really are at selling your products. Having bought stuff from both Marc and Marty, I can tell you I appreciate their knowledge of you product line and business very much. We recently bought from Marty. He has a real passion for the trade that shows in every aspect of his actions. From helping us -- guiding us -- through the selection process to working the internal systems to get us what we want to delivering the paperwork instantaneously (especially late last Thursday when the weather was bad and it would have been easy to just go home) to having Marc follow up to ensure everything was going well, your team in Frisco is doing a great job!! My only regret is that I won't be in Texas to work with them on my next purchase as we are moving to CA.
-K.Z. Frisco 12/15/2013
It was a great experience.
-T.B. Mesquite 12/2/2013
Rob was terrific to work with.
-C.C. McKinney 12/1/2013
-G.E. Gunter 11/25/2013
I was very pleased with my purchase. Marty was excellent to work with. He really took care, listened to my concerns and understood the style and look I wanted. The couch is beautiful! I'm very happy with the construction and quality. Additionally, the 4 week turn-around was very appreciated as other stores were anywhere from 8-16 weeks.
-M.E. Dallas 11/25/2013
I truly satisfied with all aspects of your service...the guys at the Grapevine Store went out of their way to make my experience pleasant. The delivery guys were outstanding as well... Keep it up.
-R.B. Grapevine 11/21/2013
Everything associated w/ this purchase met or exceeded our expectations. This includes the very professional delivery and setup.
-M.I. Lewisville 11/20/2013
"From start to finish, this was a great experience. I first called and spoke to Chris who provided great detail. When we arrived at the Grapevine store, Mike immediately greeted us and started the process. I knew what I wanted if you could hit the mark price-wise. I have to say, I have been telling EVERYONE about your products and customer service. You not only started at an affordable price, but Mike was able to give us some additional discounts for our couch and rocker/recliner because of a great leather purchase. We have our furniture and we LOVE it!!!"
-B.W. Bedford 11/18/2013
"Marty has been great to work with. Enough so that I came back to purchase again."
-C.C. Frisco 11/18/2013
"I love my new furniture! The chair 1/2 has some issues, which I'm addressing with Rob. He is a great salesperson!"
"We thought everything was great, thank you."
-K.B. Crossroads 11/1/2013
"Great Experience. Rob is awesome and the furniture is top-notch. Will purchase again in the future. We have used another company in the past and find that The VINTAGE LEATHER MANUFACTURING is more affordable and offers more style of furniture to fit our needs."
-D.H. Rowlette 11/11/2013
"Our overall experience was great. We brought our business to Grapevine, but we hoped deliver fees were lower! Our salesman was knowledgeable and did not pressure us to make a purchase immediately, which we appreciated. Most salesman track customers around the store and want to sign papers immediately!"
-L.L. Hallsville 11/6/2013
I just need instructions on what to do with these bottles of softener and other bottles that were delivered. Everything else was great. Rob did an awesome job and I am in sales so I know.
-A.R. Dallas 11/6/2013
"Marty was excellent, as was Marc. The sofa was ready very close to, if not earlier than, the estimated delivery date, and the delivery was smooth. The finished product is beautiful and looks and feels better than we had imagined. We are very satisfied with our purchase."
-K.P. Dallas 11/4/2013
"Not a thing, we are completely satisfied! Thank You very much."
-T.W., Rockwall 10/31/2013
"Kerene was great in providing information. We are happy with our purchase."
-S.P. University Park 10/29/2013
"Nothing! You all promised and then you delivered. Great experience with sales through delivery. Thank you!"
-C.M., Southlake 10/29/2013
"Sales guy was great, sorry but I can't recall his name. We bought from Frisco store. Our buying experience was stellar. Sofa's delivered sooner that we anticipated."
-A.C., Flower Mound 10/24/2013
"Jamie was great to work with! No improvement needed. He was very knowledgeable and very pleasant to work with."
-A.L., Dallas 10/16/2013
"I think your leather is phenomenal and would easily recommend friends/family to your showrooms. We have also received high marks and feedback about our furniture."
-S.R., Frisco 10/16/2013
"Can not say enough about the couch we bought. Marty was great, very informative, and helpful with our purchase. We would for sure buy from Marty again, and will be telling all our friends about this store. Thanks Marty!"
-D.M., Rowlett 10/14/2013
"It was a good experience, and I am happy with my purchase."
-S.S., Dallas 10/2/2013
"We had to furnish our entire home and Marty was the best of them all! Quick, painless, and actually a fun shopping experience. Hopefully this couch lasts us a LONG time but when we need another one we will be calling Marty!"
-C.M., Frisco 10/1/2013
"Wow...great service, terrific products! We're very pleased!"
-D.K., Grapevine 10/1/2013
"Carl did a great job by being very informative & friendly. We will definitely recommend your store to our friends & relatives. Carl made our experience great. Thank you for being such a good company to do business with. P.S. I received an email the day before our delivery & confirmation. Carl called a few minutes after the delivery to see how we liked the sofas."
-S.S., McKinney 9/30/2013